How to cancel or transfer your WOW! service

By Erin Gobler Last updated: March 13, 2023

Are you moving to a new area and need to transfer your internet service? Or maybe you’re unhappy with your service and are ready to switch providers. Either way, WOW! allows you to transfer or cancel your internet service plan. Keep reading to learn how.

Moving your WOW! internet service

If you’re moving to a new area, you can easily transfer your WOW! internet service plan. First, check to make sure that your new home is in WOW!’s service area. Then you can call the company at (877) MOVE-WOW and let them know you’re moving. You can pack up your equipment and bring it to your new home. You don’t have to worry about experiencing any downtime with your service.

Is WOW! available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

Canceling your WOW! service

Do you need to cancel your WOW! internet service? You can cancel your plan both over the phone or online, whichever works best for you.

Are you eligible to cancel your WOW! service?

WOW! makes it easier (and cheaper) than many providers to cancel your internet service. In most cases, you don’t have to worry about paying a cancellation fee to disconnect your internet.

Canceling your WOW! service online

WOW! offers online chat to service its customers. To cancel your internet service online, simply log into your account and use the chat feature to talk to a WOW! customer service representative and request they cancel your service.

Canceling your WOW! service over the phone

To cancel your WOW! internet service over the phone, call 877-MOVE-WOW. The customer service representative will complete your cancellation as requested.

How to return your WOW! equipment

You must return your equipment if you cancel your WOW! internet service. When you call to cancel your service, the customer support representative will provide instructions for where to drop off your equipment. Usually, you’ll return it to an equipment dropbox at either a WOW! office or agent location.

WOW! can also arrange to retrieve the equipment from your address at a pre-determined time.

Canceling because of service price or moving to a new area?

Regardless of why you’re canceling your WOW! internet service, you’ll probably be in the market for a new one. You can use Allconnect’s online tool to find the best cheap providers in your area. Our comparison tool makes it easy to compare multiple service providers at once and choose the best one for you.

Canceling or transferring WOW! FAQs

What are the best equipment return options for WOW! internet?

Your best option to return your WOW! internet equipment is to take it in person to a WOW! office or agent’s place of business. For example, in Auburn, AL, you can return equipment at Bruster’s Ice Cream on University Drive. Agent locations have drop boxes on the premises. To find a location or office, chat with a customer service representative or call (866) 496-9669.

How do you cancel WOW! internet service?

To cancel your internet service, simply call 877-MOVE-WOW. The customer service representative will help you settle your bill, turn off your service and return your equipment.

Does WOW! allow you to pause your internet service?

No, unfortunately, WOW! doesn’t allow customers to temporarily pause their internet service.

Does WOW! charge early termination fees?

No, WOW! doesn’t usually charge early termination fees to end your internet service.

Allconnect: Let us compare providers for you

Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home.

Get started

Illustration of a father and daughter in a living room. The father is sitting in an armchair and reading a newspaper, and the daughter is playing with a toy on the floor.

We value your feedback

Was this page helpful?

We value your feedback

We’re glad! Tell us what helped most on this page.

We value your feedback

Was this page helpful?

The page didn’t have what I was looking for.

This page is incorrect or outdated.

This page didn’t help me choose a product or service.

Other (please specify):

Type your response here

Thanks for your feedback!

Your insight helps, and we’ll do our best to improve your experience.

Written by:

Erin Gobler

Author

Erin Gobler is a freelance writer based in Madison, WI. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Including Allconnect.com, her work has b… Read more

Edited by:

Robin Layton

Editor, Broadband Content

Read bio