WideOpenWest (WOW)
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.6/5
-
Reliability
3.5/5
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Customer Service
3.5/5
What do WOW! customers think?
WOW! is a cable and fiber internet provider that offers a wide range of competitively priced plans starting at just $30/mo. for 300 Mbps. WOW! also offers its fiber service starting at $30/mo., one of the cheapest fiber services available, so you’ll get great value for your service.
Featured Reviews
With only two possible internet providers in my area, I took the lesser of the two evils. We went with WOW! because we had dealt with Frontier elsewhere for many years and had trouble with their service and their cost was higher than WOW! prices. We don’t appreciate how WOW! increases charges for the same internet service every year. With luck another option will become available in our immediate area soon.
4/5
We were seeing quick outages – just enough that we had to restart a roku program we were watching.
2/5
We lose service for a few minutes every day.
4/5
WOW! Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on WideOpenWest (WOW) from Allconnect customers
2/5
WOW started fine, service is good with no interruptions. Speed seems to be good at times. BUT THEY INCREASE PRICE OFTEN. i started with around $40, now i am up to $60. I am going to switch as there are better options out there
1/5
WOW is not a very good Internet service provider for me and their pricing is not worth it.
2/5
It just isn’t strong enough maybe not enough towers around
2/5
Does not not seem to be very fast, a lot of lag time
2/5
The internet constantly goes out. Even on a bright sunny day with only myself home and on the internet.
3/5
Internet goes down for a few minutes multiple times a day.
5/5
Connection setup was a breeze. Very easy instructions for self install so no assistance needed. Speed is great and I’m paying way less than my previous provider. The connnection with YouTube TV is great and I’m saving even more with no cable boxes to deal with.
2/5
The service goes on & off constantly like a light switch on off on off every few seconds. Called support & only get automated messages.
2/5
Speed is SLOW.
1/5
Great customer service
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