WOW! customer service

Find the fastest way to contact a WOW! customer service representative by phone or online.

WOW! customer service phone numbers

WOW!’s customer service phone number is: (866) 496-9669

Customer service hours: 24/7

Call WOW! customer service for:

Tech support
Connection issues
Billing and payments
Cancelling or moving your service to a new location
Upgrading or modifying your plan

Find customer service contact info for all WOW! services below. Whether you call or chat online, there is a representative available to help you virtually 24/7.

What do you need when you call WOW! customer service?

You will want to have your account number or billing telephone number handy when you call customer support.

What is the quickest way to reach a live WOW! representative?

The quickest way to reach a live representative is by calling 866.4.WOW.NOW (866.496.9669).

You will press 1 if you are a current customer (or in the process of connecting your service).

Once you have entered your account information you can select:

1 — Make a payment or have questions about your bill
2 — Upgrade or modify your plan
3 — Need technical support
4 — Want to cancel or move your service to a new location
5 — Confirm or change a scheduled appointment
6 — Order Pay-per-view

Ready to order new WOW! services?

Looking to speak with an expert about the channel lineup of your WOW! TV package, max internet speeds and home phone? Call today to speak to an expert.

Call now: (844) 451-2720 (844) 451-2720

Additional WOW! customer service contacts

Looking for other ways to connect with a WOW! customer representative? Check out some alternative ways to connect. Existing customers can get support, find store locations* and modify or cancel WOW! services using the contact info below.

* WOW! offices are temporarily closed due to COVID-19. Secure drop boxes are available for payments and equipment returns.

Chat with a WOW! representative

Chat online to get instant answers to questions about your account, services, billing and more.
Email WOW! customer support

Email your customer support questions at their “Contact Us” page.
Find a WOW! store location

To find a store and payment location near you, visit WOW! store locations and select your city.
Get assistance with WOW! accessibility features

(866) 496-9669

Get info and request accessible equipment such as a Screen Reader, Voice Description Track and Voice Guidance.
WOW! business internet support

(855) 940-4969

Call for technical support or other customer support related issues.
Social media

Reach WOW! through several popular social media outlets.

WOW! troubleshooting and quick help guides

Look up answers on everything from “What is the sports surcharge on my bill?” to “How do I activate additional WOW! email accounts?” at these support pages. You can quickly filter through the questions by entering a keyword or phrase in the search bar in the upper right corner of the page. Or find solutions to some of the most common troubleshooting questions below.

My WOW! modem isn’t working

If your modem isn’t working, it could be a simple fix. First, check that all power cords and cable connections are secure. Next, try rebooting your modem by unplugging the power cord and plugging it back in after about two minutes. If you are still unable to connect to the internet and you suspect that your equipment may be the issue, contact customer service.

How do I reboot my WOW! cable box?

To restart your box, go to Settings (the ‘gear’ icon) > Device Preferences > select About > Restart. Be careful not to “reset” because this will factory reset your box, causing you to lose any previously-stored personal settings.

WOW! outages in your area

Check on current outages or upcoming maintenance events at the WOW! maintenance advisory page.

How to pay your WOW! bill

There are several ways to pay your monthly statement, so pick the payment method that is most convenient for you. WOW! strongly encourages paperless billing to protect the environment. You can still choose to receive a paper statement each month, but you will be charged $2/mo. Switch to paperless billing anytime by logging into your account and clicking on “Billing Center.”

Pay online — Log in to your WOW! account. Click on the “billing” drop-down menu and select “submit payment.” You can pay by credit or debit card. If it’s your first time using the online system, you may need to click on the “Register” tab to set up your WOW! username and password.
Pay by phone — Call 866.496.9669. Enter your account number or billing telephone number. Then press “1” to make a payment when prompted.
Set up automatic payments — Log in to your WOW! account. Go to the summary page of My Account under the “New Messages for you” section to enable autopay. Autopay will deduct your monthly payment from your bank account or credit card.
Pay at a store location — Find a local store location. WOW! offices are temporarily closed due to COVID-19, however, secure drop boxes are available for payments and equipment returns.

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Written by:

Lisa Iscrupe

Writer, Broadband & Data Content

Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Her work has been referenced by CNN and other national sources. In Lisa’s Words: Ever… Read more