How to cancel or transfer your Sparklight service

If you’re moving to a new area or are unhappy with your internet service plan, you might need to either transfer service to your new address or cancel it altogether. Sparklight makes it easy to either transfer or cancel your internet service. Keep reading to learn how.

Moving your Sparklight internet service

If you’re moving and want to keep your current subscription, you’ll first need to find out if Sparklight is available in your new area. Depending on where you’re relocating, you may be able to keep your account and transfer your service to your new home. Type in a ZIP code below to find out if Sparklight serves your city.

Is Sparklight available in your new area?

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Or call us today: (844) 451-2720 (844) 451-2720

Pausing Sparklight service

In some cases, it’s better to put a temporary hold on your account rather than canceling it altogether. Many companies (including Sparklight) give you the option of pausing your service while you’re out of town or won’t be using your service. Learn more about putting a seasonal hold on your account.

Canceling your Sparklight service

Depending on your particular circumstances, you may be able to cancel your subscription over the phone, online or in person. We’ll discuss each of these options below, along with detailed instructions on how to cancel Sparklight service. (Note: These instructions apply no matter what type of Sparklight subscription you have – whether it’s internet, TV or home phone services.)

Are you eligible to cancel your Sparklight service?

As a Sparklight/Cable One customer, you’re probably aware that the company doesn’t require contracts – which is a huge advantage when it’s time to cancel your service. There aren’t any fees for terminating your account, but you might have to cover some costs if you’ve leased equipment from Sparklight. We’ll explain those fees in more detail below.

Canceling your Sparklight service online

Through the Sparklight website, you can access a virtual chat tool to get in touch with a customer support representative and discuss your cancelation options. However, we found that these reps typically direct you to the customer service phone number or an office location, so we don’t recommend that you try to cancel Sparklight service online.

Canceling your Sparklight service over the phone

If you own your equipment and don’t need to return anything to Sparklight, you can cancel your subscription over the phone. Here’s what to do:

Have your Sparklight account number and service address ready
Call Sparklight Billing at (877) 692-2253, Monday to Friday, 8 a.m. to 5 p.m. MST
Inform the customer support agent that you would like to have Sparklight cancel service

Canceling our Sparklight service in person

If you’ve rented any equipment (such as a cable modem, DVR or TV receiver), you’ll need to cancel in person. Here’s how it works:

Find your nearest Sparklight office location
Bring all of your leased equipment to the location during its operational hours
Sparklight will accept your equipment and cancel your service during your visit

In certain situations, you might be able to have a Sparklight technician come to your home and collect your equipment. If so, you’ll need to pay a $45 convenience fee.

How to return your Sparklight equipment

As we’ve mentioned in the previous section, you’re required to return any leased equipment to your nearest Sparklight location. Alternatively, you might be eligible to have a technician pick the equipment up (for a fee). Once you’ve done that, the company will arrange your service disconnection. Overall, it’s a pretty simple experience since you don’t have to package and ship it yourself.

Canceling because of service price or moving to a new area?

Whether you’re canceling your Sparklight plan because of high prices or because you’re moving to a new area, you’ll have to find a new internet service provider. Use Allconnect to shop for your next internet plan. You can compare the features of different internet plans to find which is right for you.

Canceling or transferring Sparklight FAQs

Do I need to cancel Cable One service in addition to Sparklight service?

No, Cable One changed its name to Sparklight in 2019. If you were previously a Cable One customer, you should follow the instructions outlined above to cancel your service.

I’m planning on moving to another state. Can I take my Sparklight service with me?

It depends on where you’re moving. At the moment, Sparklight offers internet, TV and home phone service in 21 states, including Alabama, Arizona, Illinois, Indiana, Louisiana, Missouri, Oklahoma, Tennessee and Texas.

Can I get a refund when I cancel my Sparklight service?

If you change your mind after signing up, Sparklight offers a 30-day, money-back guarantee. No matter when you cancel, you should also be able to get your initial deposit back – as long as you have a history of on-time payments.

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Written by:

Taylor Freitas

Allconnect contributor

Taylor Freitas is a contributing writer for the Allconnect.com team, focusing on broadband and wireless topics. Over the past 10 years, she has written for publications such as LA Weekly, CNET, Safety.com and Ba… Read more

Edited by:

Robin Layton

Editor, Broadband Content

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