Sparklight
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.6/5
-
Speed
4/5
-
Reliability
3.9/5
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Customer Service
3.7/5
What do Sparklight customers think?
Sparklight is a cable internet provider available in varying regions throughout the country. Sparklight customers rated the provider high in the speed, reliability and customer service categories of our customer satisfaction survey, but Sparklight scored a bit lower when it came to price. Sparklight has internet plans starting at $50.00/mo. with speeds from 200 – 1,000 Mbps.
Sparklight rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Sparklight from Allconnect customers
3/5
My main objection was having to wait 3 weeks for a service appointment meaning I had to pay an IT specialist to help me.
4/5
We had our internet with Sparklight installed in November so we have only had it a couple of months. Our installer was amazing. He explained everything and he was very professional. We have had no problems with the system so at this time we are very happy with Sparklight.
5/5
Great service
3/5
Very good internet. Mediocre on the price. Excellent customer service
5/5
Love my plan. It has good speed for a good price. I’m a single mother of 2 and it stays between my budget.
4/5
Affordable, fast enough, but unreliable.
5/5
We live in a new neighborhood and no other internet service would come to our home to connect us until we contacted Sparklight. They were out a few days later to connect us. We have 1 Gig service for a very reasonable price. I work from home so needed reliable service to connect over the entire U.S. Sparklight provided that…
We live in a new neighborhood and no other internet service would come to our home to connect us until we contacted Sparklight. They were out a few days later to connect us. We have 1 Gig service for a very reasonable price. I work from home so needed reliable service to connect over the entire U.S. Sparklight provided that for me.
3/5
We are at the edge of town, so every prover can only give us the slowest plan. 300mbps on cable modem. Very lame. It freezes up videos and games constantly. It also loses signal completely several times per day. The router can do upto 3gbps, but the service is bad. Cox said they could only provide the same level of signal as Sparklight, for…
We are at the edge of town, so every prover can only give us the slowest plan. 300mbps on cable modem. Very lame. It freezes up videos and games constantly. It also loses signal completely several times per day. The router can do upto 3gbps, but the service is bad. Cox said they could only provide the same level of signal as Sparklight, for a higher price. So until they actually upgrade the neighborhood to fiber, we are stuck on slow speed with either provider.
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