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Internet customers looking to switch to 5G home internet, survey shows

Camryn Smith

Nov 3, 2023 — 3 min read

Over 50% of survey respondents will consider a switch to 5G home internet in the next two years

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Key findings

  • 52% of survey respondents would consider switching to 5G home internet in the next two years
  • 28% of survey respondents do not know what 5G internet is
  • 20% of survey respondents would not switch to 5G in the next two years

52% of respondents who took our 2023 broadband customer satisfaction survey said they would consider switching to a 5G home internet service in the next two years. 20% answered ‘No’ and 28% do not know what 5G home internet is.

Of the respondents who know what 5G home internet is, 73% said they would consider switching to 5G in the next two years. 


The data points presented in this article are sourced from 962 customer responses from Allconnect’s online customer satisfaction survey gathered between May and October 2023.

What is 5G home internet?

These are pretty high percentages, so what is 5G home internet and how does it work?

5G home internet is the newest internet technology type that is taking the broadband space by storm. It is a fixed wireless internet service relying on an indoor or outdoor 5G receiver to pick up the signal from the nearby 5G cell towers. 

You may confuse 5G home internet with the 5G service you’ve probably seen on your phone. While it provides internet through those same 5G networks, you need a 5G receiver at your home to get connected. 

5G home internet availability

5G is mainly available through T-Mobile, Verizon and Starry

T-Mobile’s 5G Home Internet service is widely available throughout the country. It has one plan for $50/mo. with speeds up to 245 Mbps, no price hikes, data caps or contracts. 

Verizon 5G Home Internet has two 5G plans starting at $25/mo. when bundled with a Verizon mobile plan. Verizon offers 5G speeds from 85 – 1,000 Mbps between its two plans. Verizon’s 5G service is available in 900 cities across the U.S., and its 4G LTE coverage is available in parts of nearly every state. 

Starry has three 5G plans from $50 – $80/mo. with speeds up to 1,000 Mbps. Starry’s 5G Home Internet has limited availability and is only available in five cities, but there are plans to expand the service in the coming years. 

AT&T also recently launched its new 5G service, AT&T Internet Air. It’s $55/mo. but you can get a discount if you bundle it with an AT&T mobile plan. AT&T plans to have Internet Air serviceable in 30 locations by the end of the year.

Why 5G?

5G internet has become an attractive internet option because it has simple, affordable pricing and no hidden fees, data caps or contracts. The price you see is the price you get. These costs can add up with cable and fiber internet plans, so 5G internet is a cost-effective choice for many consumers. 

Many 5G providers like T-Mobile and Verizon also offer perks with their service, like discounts if you bundle with a mobile plan.  

Looking for a new internet provider? Enter your address to find ISPs near you.

Find more broadband news and studies on trends in the industry on Allconnect’s news hub and research hub.


Can 5G replace my home Wi-Fi connection?

Yes, 5G home internet is a fixed wireless home internet option if you are looking for an alternative to cable, fiber and satellite internet. 

You will need a 5G receiver, usually in the form of a gateway device, in order to connect to 5G home internet. The receiver will connect to a nearby 5G tower to bring you an internet connection. You ISP will provide this equipment to you. 

5G home internet speeds are generally slower than cable and fiber internet. They can be inconsistent because they rely on your proximity to a 5G tower. If you are located far away from a cell tower, your signal strength could suffer. 


Camryn Smith

Written by:

Camryn Smith

Associate Writer

Cammy is a writer with Allconnect, growing her broadband industry knowledge for over a year on the internet marketplace. Her expertise lies in home internet and broadband service with a focus on providers, plans… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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