Find Shentel internet, phone and TV plans near you

Shentel is a regional provider with plans, pricing and speeds comparable to the larger national providers. Browse Shentel service and choose the right combination of internet, TV and phone plans for your home.

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Shentel internet and TV packages

Our take on Shentel services

As a smaller regional provider, available only in select areas of Kentucky, Maryland, Virginia and West Virginia, Shentel offers an impressive selection of internet speeds and TV channels. Yet while their service capabilities are just as good as many of the larger providers out there, some may find their prices to be a bit high.

What we like

  • Fast speeds – Shentel internet can deliver gigabit internet speeds, up to 1 Gbps in select areas
  • Bundle savings – Combining services offers some relief to Shentel’s pricing, with select bundles offering initial monthly savings of $95 or more 
  • Free internet security – Shentel internet plans come with free internet security software to protect your connected devices

Things to consider

  • High prices – Monthly costs for Shentel internet and TV are higher than you’ll find from most providers
  • Price increase after two months – Expect a monthly price increase of $25 or more after your first two months of service
  • AMC networks unavailable – Shentel TV does not carry AMC networks, which include AMC, BBC America, IFC, SundanceTV, WE TV and more.

Shentel internet plans

Available speeds will vary by location, but Shentel’s is capable of delivering fast download speeds, up to 1 Gbps. Since Shentel uses a cable network, upload speeds will not match download speeds, with upload speeds maxing out at around 10 Mbps in most locations.

Shentel internet equipment and fees

Shentel gives you a few options for internet equipment and Wi-Fi service.

Modem and Whole-Home Wi-Fi: $12.95/mo.

Modem only: $8/mo. or purchase for $99

You can also choose to use your own compatible modem and avoid the monthly modem rental fee. If you choose to only rent or purchase a modem from Shentel, you’ll need to supply your own router if you want Wi-Fi service.

Other Shentel internet fees include standard installation, which is regularly $99, and a potential fee for going over your monthly data allowance. Data overages will add $10 per 50 GB block needed to satisfy the overage.

Shentel TV plans

While the $4 Starter TV plan is enticing, keep in mind that prices increase by $25/mo. or more after two months. Additional costs to look out for are installation for TV outlets (free for the first two, $14.95 each for every additional) and a monthly technology fee of $3.00.

DVR service is only available with Shentel internet and TV bundles. Shentel uses TiVo equipment to provide DVR service. Each device you add comes with a $6.95/mo. rental fee.

You can also add premium networks including Cinemax, HBO, Showtime and STARZ to the Advanced and Ultimate TV packages for an extra $13.95-$17.95/mo. each depending on the networks you choose.

Shentel home phone

Standalone calling plans from Shentel start at $24.95/mo.* for unlimited local calling and $39.95/mo.* for unlimited local and long distance calling. You also can bundle Shentel home phone with internet or TV service for a discounted rate.

Prices and plans will vary from region to region, but Shentel home phone plans typically include:

  • Voicemail
  • Call Waiting
  • Enhanced Caller ID
  • 30 Speed Dial
  • Wake-up Reminders
  • Call Forwarding
  • Call ID Blocker
  • Three-Way Calling
  • Do Not Disturb

Shentel FAQs

Do I have to be home for Shentel cable service to be installed?

If service is being connected where there has been active cable service before, then you do not need to be home. However, if you are having digital cable installed or this is the first time your house has been connected to cable, you will need to be home to let the installer in. Digital service installation also includes a quick lesson on the features of the service and how to use them.

You may need to run a channel scan on your TV. Using your remote, access the TV menu and verify that your TV is set to CABLE or CATV instead of ANTENNA or AIR. You can now run a CHANNEL SCAN or AUTO PROGRAM from your TV’s MENU to have your TV search for the channels you were not receiving.

Check that the problem is the cable service and not your TV set or equipment. If you have basic cable service, follow the applicable instructions here to troubleshoot your device. If you have Digital or HD cable service, follow the instructions here. If the problem continues, contact Tech Support via phone, email or chat.

In some systems, there will be continued service for a few hours. However, in certain serviceable areas, it is not guaranteed your phone and 911 services will be functional if there is a power failure. Customers should take precautionary steps to prepare for this need, if desired.

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David Anders

Written by:

David Anders

Senior Writer, Broadband Content

David joined the Allconnect team in 2017, specializing in broadband and TV content. As a Senior Writer, David is passionate about making sure our broadband content provides vital informat… Read more