Founded in 1902, Shenandoah Telecommunications or Shentel offers high-speed internet, home phone and TV services to over 1 million customers in select areas in Virginia, West Virginia, Maryland, Pennsylvania and Kentucky. Shentel is a leader in advanced service offerings to rural areas and continues to upgrade their cable network and internet speeds to increase their footprint in the rural broadband market.
Get up to 150 Mbps with Shentel internet
Internet service from Shentel is available with Double Play and Triple Play bundles, and as a standalone service. Select plans starting at 5 Mbps all the way up to 150 Mbps depending on your favorite browsing activities. Internet pricing and speeds vary from region to region.
Share bandwidth between devices easily
Game whenever and for as long as you’d like
Share large files with ease
Free internet security and data protection
Shentel TV has something for everyone
Choose a Starter TV package for local broadcast, news, weather and sports channels or get an even bigger selection of channels with the Ultimate TV package. You can also customize your plan with premium channel add-ons with HBO, Cinemax, Showtime and more. Contact our TV experts at Allconnect today and we’ll help you compare plans and select the one with all your favorite channels.
Enjoy the clearest voice from Shentel phone
Keep your home phone number and enjoy unlimited local and long distance calling to anywhere in the U.S. and Canada with Shentel’s Unlimited Long Distance package. Prices and plans will vary from region to region, but Shentel home phone plans typically include:
Enhanced Caller ID
30 Speed Dial
Call ID Blocker
Do Not Disturb
Learn more about Shentel service
Do I have to be home for Shentel cable service to be installed?
If service is being connected where there has been active cable service before, then you do not need to be home. However, if you are having digital cable installed or this is the first time your house has been connected to cable, you will need to be home to let the installer in. Digital service installation also includes a quick lesson on the features of the service and how to use them.
What should I do if I'm paying for basic and/or higher service from Shentel but can only get basic channels?
You may need to run a channel scan on your TV. Using your remote, access the TV menu and verify that your TV is set to CABLE or CATV instead of ANTENNA or AIR. You can now run a CHANNEL SCAN or AUTO PROGRAM from your TV’s MENU to have your TV search for the channels you were not receiving.
What should I do if my Shentel TV service has been interrupted?
Check that the problem is the cable service and not your TV set or equipment. If you have basic cable service, follow the applicable instructions here to troubleshoot your device. If you have Digital or HD cable service, follow the instructions here. If the problem continues, contact Tech Support via phone, email or chat.
If my power goes out, will I still have Shentel phone service?
In some systems, there will be continued service for a few hours. However, in certain serviceable areas, it is not guaranteed your phone and 911 services will be functional if there is a power failure. Customers should take precautionary steps to prepare for this need, if desired.
*per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time.