How to cancel or transfer your DIRECTV service

Whether you’re moving to a new area or are simply unhappy with your television service, you might find yourself needing to cancel. Luckily, it’s easy to cancel DIRECTV service, or even transfer it to your new address. Keep reading to learn how.

Moving your DIRECTV internet service

If you’re moving, you don’t necessarily have to cancel your DIRECTV service. Instead, you might be able to take it with you to your new address. First, make sure DIRECTV serves your new home. Then, you can call the company at (844) 938-3225 to schedule your move. You can leave your dish behind, but take your TVs, receivers and remotes to your new home.

Is DIRECTV available in your new area?

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Or call us today: (844) 451-2720

Pausing DIRECTV service

DIRECTV allows customers to suspend their service, often known as a seasonal hold, for anywhere from 30 days to six months. While your service is paused, you’ll just pay $7/mo. To suspend your account, call (800) 351-5000.

Canceling your DIRECTV service

Are you eligible to cancel your DIRECTV service? 

DIRECTV requires an early termination fee of $20 for each remaining month on your contract. You’ll also pay a one-time deactivation fee of $15 when you cancel.

Canceling your DIRECTV over the phone

Over the phone is currently the only way to cancel your DIRECTV service. To cancel your service, call (800) 351-5000.

Canceling our DIRECTV in person 

DIRECTV currently doesn’t allow customers to cancel their service in person. Instead, you’ll have to cancel over the phone.

How to return your DIRECTV equipment

When you cancel your DIRECTV service, you’ll have to return some of your equipment. You’ll keep your satellite dish, as well as its accessories. You’ll also keep your remote controls. You’ll return your leased receivers and the wireless video bridge. In some cases, DIRECTV will send a return kit to drop off at a mail carrier. In other cases, they’ll simply ask that you bring your unboxed equipment to a local FedEx or UPS, and they’ll box it up for you.

Canceling because of service price or moving to a new area? 

No matter why you’re canceling your TV service, it’s time to shop around for a new one. To ensure you find a provider that serves your area and fits your budget, use Allconnect’s online comparison tool to find the best TV providers near you.

Canceling or transferring DIRECTV FAQs

How do I cancel my DIRECTV service?

To cancel your service, call DIRECTV customer support at (800) 351-5000.

If you cancel your service, you’ll pay an early termination fee of $20/mo. remaining on your contract and a $15 one-time deactivation fee.

When you cancel your DIRECTV plan, the company will either send you a return kit or have you return your unboxed equipment to a FedEx or UPS store.

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Erin Gobler

Written by:

Erin Gobler

Author

Erin Gobler is a freelance writer based in Madison, WI. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Including Allconnect.com, her work has b… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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