Allconnect FAQ page

Allconnect helps consumers make cost-effective decisions by comparing broadband plans and providers. Our goal is to make it simple for you to compare your options with one easy-to-use site so you can choose an internet plan that meets your needs and budget.

Allconnect uses a patented, 100% cloud-based Application Programming Interface (API) technology to bring customers accurate, up-to-date info on plans no matter where or when they use our site. To ensure accurate internet serviceability results, a customer’s address and ZIP code are required.

Some internet providers require credit checks or deposits so we collect Social Security and credit card information both on the phones and when you enter one of our online carts. Be clear that this is over a secured connection and that the information will never be used in harmful ways.

Allconnect is continually updating plans and pricing. The prices and plans you see are the same as what the service providers are currently offering. You are not charged any additional fees for signing up for internet service through Allconnect.

Our internet and TV experts at Allconnect are trained to help you compare providers, plans and pricing in your area. We’ll help you find the deal that’s right for you.

Allconnect is an independent, advertising-supported publisher and internet provider comparison service. Our partners may compensate us when customers click links or sign up for services through our site. We get paid per service activation, so we do not get compensated for an internet or TV order until a customer installs the service in their home. If a customer cancels without installing, we do not receive any commissions.

Additionally, we are an Amazon Affiliate, which means we get a commission if a reader clicks a link from our site to an Amazon product and makes a purchase. This is also true with ExpressVPN, a virtual private network provider. 

To learn more, see our Advertising Disclosure page.

You will receive an order confirmation email with your order details. At this time, your order is complete and you can get ready for your installation date, if necessary. After you order your new internet service, you’ll get an email from Allconnect with an order confirmation. Your order number and confirmation details will be in this email.

Once you have ordered your internet service, the best way to check your order status is by contacting your new provider. Many major internet service providers allow you to check your order status online.

If you need help with an existing order prior to your installation date, contact Allconnect Customer Service. After your installation date, contact your new service provider, who will manage billing, service troubleshooting and more.

No, monthly bills will come straight from your new service provider. Allconnect will process your initial payment to begin services, but all future payments should be made to your new service provider.

You can cancel your order, but depending on the type of order, you may need to directly contact your new provider. Each internet service provider we partner with handles orders and billing differently, so we may or may not be able to cancel your order for you. Please contact us with additional questions.