Windstream
customer reviews
Windstream customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.8/5
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Reliability
3.7/5
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Customer Service
3.8/5
What do Windstream customers think?
Windstream is a DSL and fiber internet provider that scored in line with the survey averages in the price, speed and reliability categories. Windstream’s fiber service offers some of the fastest speeds available with plans from 500 – 8,000 Mbps. Windstream also has cheap starting prices, with both its non-fiber and fiber plans starting at $39.99/mo
Featured Reviews
My service was pretty good when I first stared my account but now I am having many breakdowns in my service and spotty support. In the beginning it was great. I wish to maintain my service but it seems unable to keep up with basic service!!! I wanted to upgrade to get fiber optic service but I don’t have a lot of hope that I can get my needs resolved. I think it is possible for these issues to be achieved but I would like to see real results.
4/5
Thankfully I’m proud to say I haven’t had any issues and I highly recommend this ISP to others.
5/5
Very limited in high-speed providers at my address. Currently it is a DSL connection and was fairly decent for the first 6 weeks. Then started hanging, loss connection, and then very limited (nonexistent actually) service connection. It took several days for a tech to correct problem by installing a new router.
3/5
Windstream rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Windstream from Allconnect customers
5/5
Kinetic by Windstream has met all my needs so far, and the price is good for now. Just wish they had a faster service available in LaGrange.
5/5
Thankfully I’m proud to say I haven’t had any issues and I highly recommend this ISP to others.
3/5
Very limited in high-speed providers at my address. Currently it is a dsl connection and was fairly decent for the first 6 weeks. Then started hanging, loss connection, and then very limited (nonexistent actually) service connection. It took several days for a tech to correct problem by installing a new router.
1/5
DSL is very slow. We pay for 10-15 mbps but on a speed test are only getting 4 download and .5 upload.
2/5
Drops all the time. If there’s rain, there isn’t WIFI. Just not a good service.
2/5
Very spotty connection. semi-decent speed only half the time.
5/5
They installed the equipment quickly and efficiently. There have been a couple of issues with payment but that got sorted quickly.
2/5
they keep raising the price and I don’t know how they expect seniors on a low fixed income to afford it.
4/5
I am looking for a lower cost
1/5
Poor service. Poor customer service. The worst ever!
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