Windstream
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.7/5
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Reliability
3.7/5
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Customer Service
3.7/5
What do Windstream customers think?
Windstream is a DSL and fiber internet provider that scored in line with the survey averages in the price, speed and reliability categories. Windstream’s fiber service offers some of the fastest speeds available with plans from 500 – 8,000 Mbps. Windstream also has cheap starting prices, with both its non-fiber and fiber plans starting at $39.99/mo
Featured Reviews
My service was pretty good when I first stared my account but now I am having many breakdowns in my service and spotty support. In the beginning it was great. I wish to maintain my service but it seems unable to keep up with basic service!!! I wanted to upgrade to get fiber optic service but I don’t have a lot of hope that I can get my needs resolved. I think it is possible for these issues to be achieved but I would like to see real results.
4/5
Thankfully I’m proud to say I haven’t had any issues and I highly recommend this ISP to others.
5/5
Very limited in high-speed providers at my address. Currently it is a DSL connection and was fairly decent for the first 6 weeks. Then started hanging, loss connection, and then very limited (nonexistent actually) service connection. It took several days for a tech to correct problem by installing a new router.
3/5
Windstream rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Windstream from Allconnect customers
2/5
No ever get to talk to someone local. Always a weeks wait for a technician. Multiple issues over the past few years. Rarely resolved by one technician visit. You have to use their modems and the regularly break down. Price continues to go up as service gets worse. This is DSL, fiber not offered in my area.
1/5
I have been a Windstream customer for several years now. In the beginning, they were great. Speed tests consistently showed I got 100 Mbps download and 30 Mbps upload with low ping and low jitter. Over the years the price has gone up and up, and the internet speeds have gone down and down. I’m now seeing 20-25 Mbps down, 3-5 Mbps up, high…
I have been a Windstream customer for several years now. In the beginning, they were great. Speed tests consistently showed I got 100 Mbps download and 30 Mbps upload with low ping and low jitter. Over the years the price has gone up and up, and the internet speeds have gone down and down. I’m now seeing 20-25 Mbps down, 3-5 Mbps up, high ping (200-300 ms) and high jitter (100-200 ms). There is no customer service to speak of. No one to talk to about these issues. No one to even lie to you and tell you they are working on it. If you have another option at your address, don’t give Windstream a cent of your money.
4/5
Will never let me talk to a supervisor
3/5
Will it’s to high and I had a lot getting on it and slowing it down . They said the would come and fix it but when he came, he didn’t fix it he made it worse.
1/5
Courteous customer service people, but poor follow through with repairs. I’ve spoken with their customer service department because Windstream has begun dropping internet service around 8:30 in the evening and not restoring until somewhere around that time the following morning. Customer service insisted I take a day of vacation to stay home and wait for a tech to come and check…
Courteous customer service people, but poor follow through with repairs. I’ve spoken with their customer service department because Windstream has begun dropping internet service around 8:30 in the evening and not restoring until somewhere around that time the following morning. Customer service insisted I take a day of vacation to stay home and wait for a tech to come and check my outside lines. I finally convinced him to get the tech out first and if it were necessary, I’d take the vacation day for inside maintenance. I don’t know if they’ve begun doing maintenance during the nighttime hours that is impacting my service or if there is some type of electrical interference in the area that is occurring at the same time. Either way, reliable internet service would be welcome.
5/5
Gig speed for download AND upload is great for video calls; Zoom for example. I used another services for a brief time that has high speed downloads but slower upload speeds. There was a very noticeable difference!
5/5
Kinetic by Windstream has met all my needs so far, and the price is good for now. Just wish they had a faster service available in LaGrange.
5/5
Thankfully I’m proud to say I haven’t had any issues and I highly recommend this ISP to others.
3/5
Very limited in high-speed providers at my address. Currently it is a dsl connection and was fairly decent for the first 6 weeks. Then started hanging, loss connection, and then very limited (nonexistent actually) service connection. It took several days for a tech to correct problem by installing a new router.
1/5
DSL is very slow. We pay for 10-15 mbps but on a speed test are only getting 4 download and .5 upload.
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