Viasat customer reviews

Overall Customer Satisfaction Rating:

2.8/5

112 customer reviews
Viasat

Category Rating breakdown

  • Price

    2.4/5

  • Speed

    2.6/5

  • Reliability

    2.7/5

  • Customer Service

    2.8/5

What do Viasat customers think?

Viasat is a satellite internet provider. It’s important to note that satellite providers generally provide lower speeds and are more expensive than non-satellite providers. Often, satellite providers are the only internet option for those living in rural areas because they are available to most of the U.S.

Anonymous
6/11/23

I have excellent internet service; the speed has exceeded my expectations and reliability has been great.

5/5

Mike
10/28/23

I have (Viasat) satellite & it has a 40G limit. As soon as I pass that limit, my internet slows to a crawl.

4/5

Anonymous
6/21/23

When I first got the service I was told that it would be a locked rate and it seems like every month, I’m paying a different price. I lose service especially when it’s raining. I’m very dissatisfied.

4/5

Viasat rating characteristics explained

Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.

Read more on Viasat from Allconnect customers

viasat

3/5

Steven
8/10/24

Buffers a good bit. Better than nothing though

Price
Speed
Reliability
Customer Service
viasat

2/5

Anonymous
New York
7/23/24

Terrible customer support long wait time for repairs week signals. Techs are sub contractors little experience three repairs in one and a half months of service. I would not recommend this company in my area of the Adirondacks

Price
Speed
Reliability
Customer Service
viasat

3/5

Anonymous
7/17/24

I have only had it for 2 weeks and so far it better than I had

Price
Speed
Reliability
Customer Service
viasat

1/5

Steven
Dunnellon, FL
7/3/24

Disruptive and unreliable Tried three routers – no better.

Price
Speed
Reliability
Customer Service
viasat

1/5

Anonymous
6/18/24

Within the same week as my initial install, I was getting a dish placement error and no internet. They charged me a monthly something fee to access any repair/support services. Scam.

Price
Speed
Reliability
Customer Service
viasat

1/5

Anonymous
Jeffersonville, KY
5/5/24

They keep raising the price and it is slow. My modem and the dish is 15 years old. Someone told me they are supposed to replace every 3 years.

Price
Speed
Reliability
Customer Service
viasat

1/5

Lin
Greene Cty, TN
1/14/24

Price too high. Service not enough for the price. Customer service no speaks clear English.

Price
Speed
Reliability
Customer Service
viasat

1/5

Anonymous
1/5/24

Service is sporadic

Price
Speed
Reliability
Customer Service
viasat

1/5

Jessica
Nicholson
12/17/23

The connection is so slow, it doesn’t work at all. I’ve tried calling customer service and it didn’t help. It’s a 2 year contract that charges you $50 for every month left of the contract. This is the first month and I’ve been ready to cancel it since the first week.

Price
Speed
Reliability
Customer Service
viasat

1/5

Kim
Falls of Rough
12/16/23

Viasat is the worst internet provider. Can’t connect to anything. I would NOT recommend Viasat to anyone.

Price
Speed
Reliability
Customer Service
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