T-Mobile
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.8/5
-
Speed
3.7/5
-
Reliability
3.7/5
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Customer Service
3.8/5
What do T-Mobile customers think?
T-Mobile 5G Home Internet is a 5G internet provider that has become popular in recent years due to its widespread availability. Customers are pleased with T-Mobile’s pricing and reliability. Although it won’t give you speeds as fast as fiber or cable, T-Mobile has simple pricing with no rate hikes, contracts or data caps. You can also take advantage of some bundling discounts if you purchase a T-Mobile phone plan along with your internet.
Featured Reviews
T-Mobile works as good as my previous big name cable internet at a lower and hopefully more reliable
5/5
I love T-Mobile, they are great and their customer service agents are very helpful.
5/5
The service is a hit and miss with quality and at times not much better than the old dial up service that was free from NetZero.
3/5
T-Mobile rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on T-Mobile from Allconnect customers
2/5
Unstable signal. Service is very spotty. Frustrating to use…would not recommend for internet use.
1/5
I couldn’t get one.
4/5
What I don’t like about T-mobile internet is that they don’t have on the ground workers in my area
4/5
So far so good!
5/5
T-Mobile
1/5
Internet keeps turning off and on nonstop not to mention it literately constantly buffers and doesn’t even allow me to watch any YouTube videos, watch TV, or even play any online video games in general. Do not waste your money and time with this company. we recently got a second router from them, and its doing the same continuous issue with the first router….
Internet keeps turning off and on nonstop not to mention it literately constantly buffers and doesn’t even allow me to watch any YouTube videos, watch TV, or even play any online video games in general. Do not waste your money and time with this company. we recently got a second router from them, and its doing the same continuous issue with the first router. Not to mention customer service barley helps at all, all they say is to reset the router by turning it on and off and that still does nothing to fix the issue. It’s crazy to overprice someone for an internet connection plan that they aren’t giving us in the first place. We are currently switching to a new provider.
3/5
When told you have 5G, you should have 5G
2/5
The internet speed is terrible. The hotspot speed is embarrassing. The price is too high for under avg service.
5/5
Very well
4/5
It does the job but yesterday it was going VERY slow for a few hrs during the day, which wasn’t ideal
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