Metronet customer reviews

Overall Customer Satisfaction Rating:

4.2/5

111 customer reviews
Metronet

Category Rating breakdown

  • Price

    4/5

  • Speed

    4.2/5

  • Reliability

    4.2/5

  • Customer Service

    4.1/5

What do Metronet customers think?

Metronet is a fiber internet provider that has high customer satisfaction ratings due to its fast fiber speeds available at affordable prices. Metronet scored above average in survey categories such as price, speed, reliability, and customer service. Metronet has fiber plans starting at $29.95/mo. for 100 Mbps, with a 500 Mbps and 1 Gig plan also available for less than $60.00/mo.

Metronet rating characteristics explained

Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.

Read more on Metronet from Allconnect customers

metronet

5/5

Jewel
Lafayette
1/1/26

METRONET is so affordable and great customer service.

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Speed
Reliability
Customer Service
metronet

2/5

Jack
Fayetteville
8/24/24

Where does one start. I’ve been with Metronet for 6 months. Other than the first week or so, I have not come even close to the speeds I’m paying for. At least with Spectrum, I was getting my speeds and more. Had a tech come out to see why I wasn’t getting the speeds I was paying for. The best he had was check…

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Reliability
Customer Service
metronet

5/5

Leah
Quad Cities, IA
8/5/24

Installation took longer than expected due to previous owners not cancelling their plan, so no fault on Metronet. Installation guy was super super nice though, and very thorough. Ever since no issues with disconnects or speed being slow. Had to call customer service after the second bill as our promotional rate wasn’t applied (first month was free so that’s why rate wasn’t noticed), customer…

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Reliability
Customer Service
metronet

3/5

Anonymous
Portage. MI
6/27/24

I went with MetroNet since it was the 1st fiber service in my area, and they offered a “deal” because they tore up my yard installing the fiber. They run fiber right to their “box” at your use point, and were timely. The charges were more than I was (verbally) told, but not too bad. They had multi-day outages for which…

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Reliability
Customer Service
metronet

4/5

Anonymous
Grimes, IA
5/19/24

Metronet has not disappointed! Installation was a breeze. Only complaint is the electrical situation that they set up. Internet is working great though.

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Reliability
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metronet

2/5

Al
4/18/24

The price is too high

Price
Speed
Reliability
Customer Service
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