Metronet
customer reviews
Overall Customer Satisfaction Rating:
4.2/5
Category Rating breakdown
-
Price
4/5
-
Speed
4.2/5
-
Reliability
4.2/5
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Customer Service
4.1/5
What do Metronet customers think?
Metronet is a fiber internet provider that has high customer satisfaction ratings due to its fast fiber speeds available at affordable prices. Metronet scored above average in survey categories such as price, speed, reliability, and customer service. Metronet has fiber plans starting at $29.95/mo. for 100 Mbps, with a 500 Mbps and 1 Gig plan also available for less than $60.00/mo.
Metronet rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Metronet from Allconnect customers
5/5
METRONET is so affordable and great customer service.
3/5
I went with MetroNet since it was the 1st fiber service in my area, and they offered a “deal” because they tore up my yard installing the fiber. They run fiber right to their “box” at your use point, and were timely. The charges were more than I was (verbally) told, but not too bad. They had multi-day outages for which…
I went with MetroNet since it was the 1st fiber service in my area, and they offered a “deal” because they tore up my yard installing the fiber. They run fiber right to their “box” at your use point, and were timely. The charges were more than I was (verbally) told, but not too bad. They had multi-day outages for which no cost reduction was applied, and no communication that an outage was occuring, or when to realistically expect service back. Their telephone tech service were average when troubleshooting (but I have worked as a back-up IT guy). When I told them I was moving (out of their service area), they instructed me how to return their hardware (a couple of pieces), I was on it and delivered them to UPS for return, and verified that I didn’t owe anything (although they still hadn’t credited me for days of outage). They sent an e-mail acknowledging my disconnect and hardware return. Then, I got e-mails and paper mails for months from them, saying that I owed, then that I was late in payment, and that I owed for hardware not returned. After a month, I called and was told that they had indeed received their hardware, and I owed nothing more, that their internal systems just hadn’t synced. Well, starting a couple weeks later, I continued to get e-mails demanding payment. I ignored ’em. Two months later, I got a formal letter in the mail telling me that I was very late, that they were turning my bill over to a collection agency, that it would impact my credit rating, and I would be billed for daily late fees for the equipment I hadn’t returned! Of course, I called back. I don’t trust ’em. Find another way!
4/5
Metronet has not disappointed! Installation was a breeze. Only complaint is the electrical situation that they set up. Internet is working great though.
2/5
The price is too high
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