Google Fiber
customer reviews
Overall Customer Satisfaction Rating:
4.3/5
Category Rating breakdown
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Price
4/5
-
Speed
4.2/5
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Reliability
4.1/5
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Customer Service
4.1/5
What do Google Fiber customers think?
Google Fiber is a fiber internet provider that has consistently high customer satisfaction ratings due to its fast and reliable fiber speeds. Google Fiber scored above average in all four survey categories (price, speed, reliability and customer service), which is expected considering Google Fiber’s fast speeds from 1,000 – 2,000 Mbps. It also offers a 5 and 8 Gig plan in select locations.
Google Fiber rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Google Fiber from Allconnect customers
5/5
Their customer service is really good!
1/5
The worst customer service of all time.
5/5
Google Fibre has been the most reliable internet I’ve ever had. You really get what you pay for. If you pay for a 2Gbps plan, you are often going to get 2Gbps or above, not “up-to” 2Gbps like other companies.
3/5
Google Fiber uses contractors to install internet. Those contractors sometimes are in rush and want to finish the job as fast as they can in order to go to other customers. They don’t answer customers questions in a satisfactory way. They sometimes do 10 or 12 assignments in a day.
5/5
Love it
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