Google Fiber
customer reviews
Google Fiber customer reviews
Overall Customer Satisfaction Rating:
4.3/5
Category Rating breakdown
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Price
4/5
-
Speed
4.2/5
-
Reliability
4.2/5
-
Customer Service
4.1/5
What do Google Fiber customers think?
Google Fiber is a fiber internet provider that has consistently high customer satisfaction ratings due to its fast and reliable fiber speeds. Google Fiber scored above average in all four survey categories (price, speed, reliability and customer service), which is expected considering Google Fiber’s fast speeds from 1,000 – 2,000 Mbps. It also offers a 5 and 8 Gig plan in select locations.
Google Fiber rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Google Fiber from Allconnect customers
3/5
Google Fiber uses contractors to install internet. Those contractors sometimes are in rush and want to finish the job as fast as they can in order to go to other customers. They don’t answer customers questions in a satisfactory way. They sometimes do 10 or 12 assignments in a day.
5/5
Love it
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