Brightspeed
customer reviews
Brightspeed customer reviews
Overall Customer Satisfaction Rating:
3.7/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.5/5
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Reliability
3.5/5
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Customer Service
3.4/5
What do Brightspeed customers think?
Brightspeed is a fiber and DSL internet service provider that took over CenturyLink’s DSL footprint in 2022. Brightspeed has below-average scores in the speed, reliability and customer service categories but falls in line with the overall price satisfaction average of major ISPs. Brightspeed offers fiber internet speeds from 200 – 1,000 Mbps starting at $49.99/mo.
Featured Reviews
Have had alot of times that internet is down. We have sling and doesn’t seem fast enough
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
3/5
Brightspeed rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Brightspeed from Allconnect customers
1/5
Since BrightSpeed had acquired CenturyLink, system outages have been frequent. 5 times this month my DSL has dropped out of sight only to find out from a call that I’m out of internet service here at home and it’s area wide. It’s one to say we are installing better hardware to increase my download of 6Mbs of which I have been paying for 10Mbs…
Since BrightSpeed had acquired CenturyLink, system outages have been frequent. 5 times this month my DSL has dropped out of sight only to find out from a call that I’m out of internet service here at home and it’s area wide. It’s one to say we are installing better hardware to increase my download of 6Mbs of which I have been paying for 10Mbs since Embarq owned it. But no we’re still having issues. I’m looking across my street to a 70 home development that was built over 10 years ago and they have a fiber box leading into their area. What’s the problem with helping the other 200 homes surrounding it? That’s what I’m upset about. Been told it was coming…..lip service. Ed Wilkinson – customer Chandler, Texas
3/5
Location makes a difference on Internet service slow, now other provider dominates area .my current provider under DSL speed not good
4/5
I’m not happy with the speed of my Internet and I pay quite a bit for my service, at $75 a month I shouldn’t have any problems.
3/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
non caring company
4/5
Fits my internet needs need lower price
2/5
The reliability is horrendous. Almost every day the service is on and off all day, a few minutes on, then a few minutes off. All day. Every now and then a whole day will go by and it won’t go out, but it’s pretty rare.
1/5
Expensive and keeps going up. I never know if it’s going to work or not. Over $130 a month for internet and land line.??
1/5
Slow
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