Brightspeed
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
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Price
3.4/5
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Speed
3.4/5
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Reliability
3.4/5
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Customer Service
3.3/5
What do Brightspeed customers think?
Brightspeed is a fiber and DSL internet service provider that took over CenturyLink’s DSL footprint in 2022. Brightspeed has below-average scores in the speed, reliability and customer service categories but falls in line with the overall price satisfaction average of major ISPs. Brightspeed offers fiber internet speeds from 200 – 1,000 Mbps starting at $49.99/mo.
Featured Reviews
Have had alot of times that internet is down. We have sling and doesn’t seem fast enough
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
3/5
Brightspeed rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Brightspeed from Allconnect customers
2/5
Connection is spotty and at times easily disruptive.
2/5
The speed is very slow and is not reliable, especially when it rains.
4/5
I like Brightspeed, I just feel that they are very expensive. I think they all are these days. I only have one laptop and one TV. I would have liked a better explanation when I called to sign up for their service on the charges, etc. I couldn’t understand the woman I was speaking with very well. With that being said, the tech they…
I like Brightspeed, I just feel that they are very expensive. I think they all are these days. I only have one laptop and one TV. I would have liked a better explanation when I called to sign up for their service on the charges, etc. I couldn’t understand the woman I was speaking with very well. With that being said, the tech they sent to my home after my move was terrific. Kind and so helpful! I would keep the service just because he was so amazing.
2/5
My service has been good up until the Hurricane Beryl I have not had service since 7/8/24 I have left 7 notice with resident informing them of cable line down in my back yard they just tell me don’t worry some will come soon. I have not seen any of their service trucks in the subdivision… not a happy customer, for I work from…
My service has been good up until the Hurricane Beryl I have not had service since 7/8/24 I have left 7 notice with resident informing them of cable line down in my back yard they just tell me don’t worry some will come soon. I have not seen any of their service trucks in the subdivision… not a happy customer, for I work from home and our losing money.
1/5
Bad internet, goes on and off all day. Cannot have TV and computer on at same time. Now it goes off at 8:30 pm EVERY NIGHT! And stays off till late morning. Tech Support says our internet shows to be fine…REALLY? Where is my service? Doesn’t anyone there know or care to fix our problem!!!
3/5
It’s OK, sometimes it’s a little slow, but I think I’m going to look for a cheaper service
3/5
Very slow but was the only provider for my address!
4/5
Love Brightspeed so far. I pay for 1GB and get just under 500Mbps right now which is typical for these companies. Have only had one outage so far. They seem to be decent and setup was a breeze,
1/5
Always every day at least 10 times a day it goes out sometimes for days.
1/5
Brightspeed is the only provider in my area. They promise fast speeds of up to 100mbps. I have had this service for 15 years and i have never seen it get to 10. I worked from home until this disaster and they do not offer any other option.
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