Brightspeed
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.4/5
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Reliability
3.5/5
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Customer Service
3.4/5
What do Brightspeed customers think?
Brightspeed is a fiber and DSL internet service provider that took over CenturyLink’s DSL footprint in 2022. Brightspeed has below-average scores in the speed, reliability and customer service categories but falls in line with the overall price satisfaction average of major ISPs. Brightspeed offers fiber internet speeds from 200 – 1,000 Mbps starting at $49.99/mo.
Featured Reviews
Have had alot of times that internet is down. We have sling and doesn’t seem fast enough
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
3/5
Brightspeed rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Brightspeed from Allconnect customers
4/5
Love Brightspeed so far. I pay for 1GB and get just under 500Mbps right now which is typical for these companies. Have only had one outage so far. They seem to be decent and setup was a breeze,
1/5
Always every day at least 10 times a day it goes out sometimes for days.
1/5
Brightspeed is the only provider in my area. They promise fast speeds of up to 100mbps. I have had this service for 15 years and i have never seen it get to 10. I worked from home until this disaster and they do not offer any other option.
3/5
Goes in and out a lot during the summer months. The only thing available from them in our area is 6 MBS
3/5
Only have DSL available
1/5
Since BrightSpeed had acquired CenturyLink, system outages have been frequent. 5 times this month my DSL has dropped out of sight only to find out from a call that I’m out of internet service here at home and it’s area wide. It’s one to say we are installing better hardware to increase my download of 6Mbs of which I have been paying for 10Mbs…
Since BrightSpeed had acquired CenturyLink, system outages have been frequent. 5 times this month my DSL has dropped out of sight only to find out from a call that I’m out of internet service here at home and it’s area wide. It’s one to say we are installing better hardware to increase my download of 6Mbs of which I have been paying for 10Mbs since Embarq owned it. But no we’re still having issues. I’m looking across my street to a 70 home development that was built over 10 years ago and they have a fiber box leading into their area. What’s the problem with helping the other 200 homes surrounding it? That’s what I’m upset about. Been told it was coming…..lip service. Ed Wilkinson – customer Chandler, Texas
3/5
Location makes a difference on Internet service slow, now other provider dominates area .my current provider under DSL speed not good
4/5
I’m not happy with the speed of my Internet and I pay quite a bit for my service, at $75 a month I shouldn’t have any problems.
3/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
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