Brightspeed
customer reviews
Overall Customer Satisfaction Rating:
3.5/5
Category Rating breakdown
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Price
3.4/5
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Speed
3.3/5
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Reliability
3.3/5
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Customer Service
3.2/5
What do Brightspeed customers think?
Brightspeed is a fiber and DSL internet service provider that took over CenturyLink’s DSL footprint in 2022. Brightspeed has below-average scores in the speed, reliability and customer service categories but falls in line with the overall price satisfaction average of major ISPs. Brightspeed offers fiber internet speeds from 200 – 1,000 Mbps starting at $49.99/mo.
Featured Reviews
Have had alot of times that internet is down. We have sling and doesn’t seem fast enough
1/5
Very unhappy with the internet not staying connected, and difficulty that I don’t need!
1/5
Brightspeed internet keeps going in and out and the download is slow and uploading is real slow. I have to keep rebooting the router at least once a month.
3/5
Brightspeed rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Brightspeed from Allconnect customers
1/5
i cancelled my service 8/26/24 and I had a refund coming of 198.60 i was told i have to wait 30 BUSINESS DAYS I WAITED THAT TIME then i was told since i called and its been 30 days now they will process it but it takes 30 more business days, we live in a rural and they are our only choice so its…
i cancelled my service 8/26/24 and I had a refund coming of 198.60 i was told i have to wait 30 BUSINESS DAYS I WAITED THAT TIME then i was told since i called and its been 30 days now they will process it but it takes 30 more business days, we live in a rural and they are our only choice so its a monopoly. i thought that was illegal to have those kinds of practices or businesses
2/5
Internet has always been iffy and would go out every now and then. When it happened this time we called them to ask why it was out, and they told us if was because of Hurricane Helene. We live 4 states away. Then we called again the next day and we were told that we had to accept NEW terms and conditions or we…
Internet has always been iffy and would go out every now and then. When it happened this time we called them to ask why it was out, and they told us if was because of Hurricane Helene. We live 4 states away. Then we called again the next day and we were told that we had to accept NEW terms and conditions or we couldn’t continue having Internet. After asking the person on the phone what it was about and how we were not comfortable with it, they hung up on us. I will NEVER recommend this provider to anyone.
3/5
It cuts back or stop working when it rains.
1/5
They did not show up or call on the day they were supposed to. When I called at the end of the day I was told that the repair ticket was no longer valid since their day had ended and that I was put in the end of the line and the earliest available repair date was 1 week away. Internet and phone service…
They did not show up or call on the day they were supposed to. When I called at the end of the day I was told that the repair ticket was no longer valid since their day had ended and that I was put in the end of the line and the earliest available repair date was 1 week away. Internet and phone service is intermittent at best. I have been without a phone for 2 months although I am still charged for it. We have scheduled repair dates 4 separate times and they either show up a day or two early when we are not here or send a text how our problem has been fixed only to find out when we get home that it has not. If you have other options don’t use them. We are finally getting other options in our area and I will be switching.
2/5
Brightspeed is the only option I have and that is the only reason they are my provider.
2/5
Connection is spotty and at times easily disruptive.
2/5
The speed is very slow and is not reliable, especially when it rains.
4/5
I like Brightspeed, I just feel that they are very expensive. I think they all are these days. I only have one laptop and one TV. I would have liked a better explanation when I called to sign up for their service on the charges, etc. I couldn’t understand the woman I was speaking with very well. With that being said, the tech they…
I like Brightspeed, I just feel that they are very expensive. I think they all are these days. I only have one laptop and one TV. I would have liked a better explanation when I called to sign up for their service on the charges, etc. I couldn’t understand the woman I was speaking with very well. With that being said, the tech they sent to my home after my move was terrific. Kind and so helpful! I would keep the service just because he was so amazing.
2/5
My service has been good up until the Hurricane Beryl I have not had service since 7/8/24 I have left 7 notice with resident informing them of cable line down in my back yard they just tell me don’t worry some will come soon. I have not seen any of their service trucks in the subdivision… not a happy customer, for I work from…
My service has been good up until the Hurricane Beryl I have not had service since 7/8/24 I have left 7 notice with resident informing them of cable line down in my back yard they just tell me don’t worry some will come soon. I have not seen any of their service trucks in the subdivision… not a happy customer, for I work from home and our losing money.
1/5
Bad internet, goes on and off all day. Cannot have TV and computer on at same time. Now it goes off at 8:30 pm EVERY NIGHT! And stays off till late morning. Tech Support says our internet shows to be fine…REALLY? Where is my service? Doesn’t anyone there know or care to fix our problem!!!
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