CenturyLink
customer reviews
CenturyLink customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.5/5
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Reliability
3.6/5
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Customer Service
3.5/5
What do CenturyLink customers think?
CenturyLink is a cable and fiber internet provider with ratings in the speed, reliability and customer service categories that are below average. CenturyLink has a limited plan selection compared to other top ISPs, but you’ll have the option to purchase high-speed fiber internet, depending on your location.
Featured Reviews
Very reliable and a great value. Have not had any reason to call customer service.
4.5/5
I feel like I have dial-up internet, it is so slow. Price is better than other companies, but is still too high.
2.5/5
CenturyLink technical customer service really came through for me yesterday! They troubleshooted my connectivity problem and got my Internet up and running super fast! Well done, CenturyLink!
5/5
CenturyLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on CenturyLink from Allconnect customers
2/5
They’re not easy to contact. Their pricing is too high. Their customer service representatives are good, but the company itself is not easy to work with. Lots of IT type errors setting up internet at my new place.
5/5
I have been with Centurylink for many many years 10+ years and I just love the fast reliable service and their willingness to help go above and beyond. Just an Outstanding service provider with No contract you will not need to look any further than a number 1 service provider.
4/5
I cannot have my home phone and internet separately billed due to the bundling pack. I would like to omit my home phone altogether and go only on cell phone .
5/5
Great people and Service
4/5
Centurylink has been good bye only drawback is that the last two years I have had to have a tech come out to visit and plug in my connection at the major box. It seems like after a seasonal break when our electricity has been turned off, a tech had unplugged our connection at the box down the street. So when er get here….
Centurylink has been good bye only drawback is that the last two years I have had to have a tech come out to visit and plug in my connection at the major box. It seems like after a seasonal break when our electricity has been turned off, a tech had unplugged our connection at the box down the street. So when er get here. I wcdo not have our service up and running like they say it should be. So then we have to call and get an appointment with a tech to come out and check out lines. Scheduling the appt usually is 7-10 days out. So then we have no service for at least 7-10 days although we’re stuck paying for it.
1/5
Slow service slow internet. Poor customer service
3/5
I’ve had service for a year And they want another deposit to get a lower fee. I don’t think so
1/5
Interruptions of service on a daily basis with no satisfactory explanation. Not getting what I am paying for.
3/5
They provide no customer service at all and the internet goes out often and is not fast.
1/5
We live rural and have no access to fiber while 2 miles away the local high school has actual high speed internet. We cannot keep a consistent connection. If more than one user is on, it’s problematic.
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