Cox
customer reviews
Cox customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.6/5
-
Speed
3.8/5
-
Reliability
3.8/5
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Customer Service
3.7/5
What do Cox customers think?
Cox is a cable internet provider. Cox customers rate the provider above average in the price, speed and reliability categories. Cox has internet speeds from 100 – 2,000 Mbps, but prices are a bit higher than other providers unless you add a Cox mobile line to your plan, which saves you $25/mo.
Featured Reviews
The service is fine. No complaints, except that they didn’t offer to let us install the router ourselves. They sent two men to plug it in and connect it to the tv and charged us $100 for installation.
4/5
Decent speed when working, but has frequent slowdowns.
3/5
When first installed there was some connection issues but it was quickly resolved and now everything works perfectly for my needs.
4/5
Cox rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Cox from Allconnect customers
1/5
Constant outages in Wisconsin. For some reason, created second account, bumped me off of an autopay and then charged me late fee. Customer service is absolutely HORRIBLE. Were not able to assist or solve with account issues. During account termination, instead of ending the service tried to sell a bunch of stuff. I advice tostay away from them.
3/5
Cox offers different prices for the same speed to different customers. It was discussed on NextDoor. How can some people pay $40 and another $60 for the same speeds.
2/5
Cox is the only provider in the area. They know this and I think they price gouge because of this.
5/5
I will not be able to afford my plan due to Congress cutting funds April 21, 2024
2/5
I have cox fiber and apparently it’s supposed to faster but it lags bad
3/5
I just joined this internet provider 2 months ago and everything seems to be working okay
1/5
I moved into my apartment seven months ago and I cannot watch TV or even do Facebook because it goes in and out all day long
2/5
I’m trying to pay my internet and can’t find out where I pay it
1/5
Very unreliable and spotty internet. There’s no way I can take a work call from home because I would lose connection multiple times during the call.
3/5
Very expensive to be their customer. Service ok , OVER PRICE
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