Frontier
customer reviews
Frontier customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.7/5
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Speed
3.8/5
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Reliability
3.8/5
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Customer Service
3.7/5
What do Frontier customers think?
Frontier is a fiber internet provider known as a fiber provider that offers multi-gigabit speeds up to 5,000 Mbps. Frontier customers enjoy the provider’s prices, some of the cheapest amongst other fiber ISPs, but scored the provider lower regarding customer service.
Featured Reviews
We have only had Frontier for a few months, but couldn’t be more pleased. Coming from being a 20+ year Spectrum customer, I wish I had discovered Frontier sooner.
5/5
Now that we FINALLY have everything hooked up and running, we love it!
5/5
Service is good for the most part, but there is a lot of buffering. I am not 100% sold on Frontier just yet.
3/5
Frontier rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Frontier from Allconnect customers
5/5
Efficient and competent install. New equipment and accessible location. Whole house (2500sq ft) reception and no problems. Couldn’t ask for any smoother install or better handling of our order.
3/5
Just switched to Frontier so too early for significant feedback. I will say there is absolute overkill with emails.
5/5
Internet service is great—speaking to a “real” person not so great.
1/5
You worked good for a while and then I didn’t have Internet for five days. They kept scheduling appointment. The technician never showed up something wrong in the box at the streets. I canceled my service.
4/5
So far very good. Instal was quick and fairly easy. Only had for a short time so will have to see after a few months and a storm or two. So far only draw back is the cable . Haven’t been notified as to when it will be buried. Worried that our lawn guy or his people will cut it while mowing.
4/5
Works well- excessive cost
1/5
Frontier has always been extremely fast and reliable. Whether it’s your initial setup or any customer services.
2/5
Switched to Frontier as Spectrum became outrageous with their price. Internet goes out without warning at least once a day, and I have to reconnect my devices to the Internet all the time. Terrible
5/5
Frontier has changed and for the better
4/5
Fronteir is the only game in town so we can not compare. Since install, service from provider has been attentive but actual streaming, we have some issues with slow speed/ intermittent down times
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