Spectrum
customer reviews
Spectrum customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.7/5
-
Reliability
3.7/5
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Customer Service
3.7/5
What do Spectrum customers think?
Spectrum is a cable internet provider. Customer satisfaction amongst internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category.
Featured Reviews
My only issue with Spectrum is the intermittent service … it has several daily incidences of my service going off and on again. Very annoying.
4.3/5
Equipment was delivered quickly, installation was easy with the existing coax that was in our home, setup was automatic from our smartphone. Service has proved reliable for the two months it been used for mostly internet browsing and video streaming. Price is reasonable and guaranteed for two years.
3.6/5
I have been a Spectrum customer for the last 8-12 years. They offer some great packages but some how the value of those packages don’t seem to maintain the original standard after so much time has passed. They do make up for it in customer service and offers that are available once you talk to them.
4/5
Spectrum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Spectrum from Allconnect customers
5/5
Great internet service and pricing.
3/5
They were helpful walking me through home install
3/5
Spectrum has a virtual monopoly on cable service in my area and users it to their advantage
2/5
It’s not good internet. It lags. It freezes. I had SPARKLIGHT. They didn’t have access here. My loss. Not at all happy with spectrum
1/5
Spectrum is unreliable. The system is constantly being upgraded and my home constantly experiences outages.
3/5
Helpful employees in the shop
2/5
It’s slow, wireless pops in and out frequently.
5/5
I am amazed at how wonderful their customer service is! I have spoken to about 4 different people in the last month ( we just moved and for my parents). Every one of them have been very nice, professional, and VERY helpful. I’m very impressed. I know if I call, I can get the help I need. Good job picking great customer…
I am amazed at how wonderful their customer service is! I have spoken to about 4 different people in the last month ( we just moved and for my parents). Every one of them have been very nice, professional, and VERY helpful. I’m very impressed. I know if I call, I can get the help I need. Good job picking great customer service reps!
3/5
Internet service has been fairly reliable where I live, but customer service is horrible. If you need to call them for anything, be prepared to have to make numerous followup calls before you’re issue is fixed properly.
3/5
They promise you a great deal on internet and tv until the bill comes! Way too expensive! I will be changing providers soon!
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