T-Mobile
customer reviews
T-Mobile customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.8/5
-
Speed
3.7/5
-
Reliability
3.8/5
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Customer Service
3.8/5
What do T-Mobile customers think?
T-Mobile 5G Home Internet is a 5G internet provider that has become popular in recent years due to its widespread availability. Customers are pleased with T-Mobile’s pricing and reliability. Although it won’t give you speeds as fast as fiber or cable, T-Mobile has simple pricing with no rate hikes, contracts or data caps. You can also take advantage of some bundling discounts if you purchase a T-Mobile phone plan along with your internet.
Featured Reviews
T-Mobile works as good as my previous big name cable internet at a lower and hopefully more reliable
5/5
I love T-Mobile, they are great and their customer service agents are very helpful.
5/5
The service is a hit and miss with quality and at times not much better than the old dial up service that was free from NetZero.
3/5
T-Mobile rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on T-Mobile from Allconnect customers
2/5
we had AT&T hotspot it was horrible lost internet connection most of all day everyday i went from $85 to $150 WHY no explanation now we have T Mobile and its working great SO FAR SO GOOD happy with the change over costs way less per month and better service.
3/5
kinda costly
5/5
Great price for unlimited internet
3/5
Nothing to brag about
5/5
Great service, just stalls every few days or so and you have to reset the router – pretty typical thou
5/5
So easy, love the new modem and so far no problems at all!
2/5
It works but not very well and definitely not worth the price they ask for.
4/5
It’s good but looking for a better deal to save money.
5/5
I had only one issue since having the service and when I called customer service she was very helpful and patient while getting my service restored. The price is also better
1/5
Horrible customer service. Setup plan online. Never provided T-Mobile ID. Called multiple times and spent hours trying to obtain ID and web login. Days later still no access.
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