Xfinity
customer reviews
Xfinity customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.9/5
-
Reliability
3.9/5
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Customer Service
3.7/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Featured Reviews
I love Xfinity. I’ve never had a problem with them.
5/5
The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.
5/5
Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.
4/5
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
1/5
Xfinity is terribly frustrating, the service itself is poor, but the customer service is the worst.
1/5
Wi-Fi did not work at all. Customer support was awful. Hate that I’m tied into one provider – it’s ridiculous
3/5
Usually takes about one hour to get connected to a live agent.
2/5
For my internet I pay way too much. It’s so expensive me being on a fix income plus I am disabled. Why can’t they give us disabled and seniors some kind of deal
2/5
Xfinity was truly a last choice. I’ve known about their shady tactics, quiet price increases, random outages, selling of customer data, lobbying against consumer protections, and nonexistent customer support for ages now. But, Sonic isn’t available in my new neighborhood yet so I’ve opted to go with the devil I know until I can jump ship to sonic. ESPECIALLY after the gauntlet and 3!…
Xfinity was truly a last choice. I’ve known about their shady tactics, quiet price increases, random outages, selling of customer data, lobbying against consumer protections, and nonexistent customer support for ages now. But, Sonic isn’t available in my new neighborhood yet so I’ve opted to go with the devil I know until I can jump ship to sonic. ESPECIALLY after the gauntlet and 3! Hours it took to cancel my old AT&T service. If you have alternatives, avoid xfinity like the plague.
4/5
My price went up quite a bit after the introductory offer.
1/5
Xfinity customer service was on their “A” game and had me going in no time because I am not that tech savvy.
2/5
Way to expensive and to try and cancel its like jumping thru hoops to reach a real person
5/5
Every issue I have is addressed in a timely manner.
5/5
I have the highest speed, very fast and works throughout my home.
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