Verizon
customer reviews
Verizon customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.9/5
-
Reliability
3.9/5
-
Customer Service
3.8/5
What do Verizon customers think?
Verizon is a fiber and 5G home internet service provider with high overall customer satisfaction scores for its fiber and 5G services. Verizon’s internet plans each come with some of the best promotional perks of top ISPs, and you can save big when you bundle 5G Home Internet or a fiber plan with a Verizon mobile line.
Featured Reviews
I have 1 gig FIOS. Love it, great price and Verizon has aggressive sign up bonuses. The customer service is also very good.
5/5
Our internet is part of our cell phone bills. When we moved here from Westfield, we moved our Verizon Internet Gateway with us. We plugged it in and it worked!
4/5
Price is much higher than others for the same channels and Internet speed. Customer service reps have conflicting answers. I was duped when switching and bill quickly doubled with a third of the channels and speed lowered even though they said it didn’t.
2/5
Verizon rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Verizon from Allconnect customers
5/5
I was told I would get a military discount and found this did not apply. I have also been charged multiple times for services, I reached out to support and was told they would get back within the net week and still noting. This was several weeks ago.
4/5
Customer service is horrible and the website barely works
5/5
Our installation was not an easy one but the Verizon tech worked until 7pm Saturday night in the rain to get it done! Connection speed is fast and WiFi coverage is excellent
5/5
Thankfully my building was pre wired with Verizon.. I love it!! Has everything I need!
1/5
Was told that Fios was available in my building, scheduled appointment to install, they installed 50mb DSL with a Fios WiFi tower, where I had had 300mb and moved, and no one ever mentioned the speed difference. 50mb costs the same as my previous 300mb setup!! WTF. Looking into other internet providers.
5/5
We are really satisfied with the Verizon internet. Plugged in the tower and …BAM.. great!
1/5
Would not provide help on the phone I brought the box I hooked up It does not work on my TV
1/5
We are very dissatisfied with Verizon. When we moved into our apartment, we received a white box. We have daily problems with watching our television to the point that we have to shut it off!
5/5
Just too expensive for internet
3/5
Have to reset the router too often.
prev
