Cox service guide

What to know about Cox

Cox is a solid, average internet service provider with a wide range of speeds. There are data caps on some Cox plans to be aware of. Going over those can cost you $10.00/mo. for every 50 GB exceeded.

For a fee, Cox provides an HD Contour Box or a Wireless 4K Contour Box, as well as several DVR service options.

• Cox reliability – Cox’s cable/fiber system provides consistent speed with not a lot of downtime reported
• Cox pricing – Cox internet pricing starts at $50.00/mo., which is an average price for speeds up to 300 Mbps
• Cox bundling – Cox bundles start at around $200.00/mo., with a 30-day money-back guarantee. There are no bundle savings when you combine your Cox TV and internet plans

Cox deals and promotions

A perk for Cox customers is to bundle their mobile phone plans with internet, starting at $15.00/mo. for gig pay-as-you-go plans. You must be a Cox internet customer to add a Cox Mobile phone plan. You do get a discount on your monthly bill when you bundle mobile and internet plans with Cox.

Cox installation

Cox’s free self-installation comes with full phone or online support. 

Easy Connect is Cox’s self-installation app that you pair with your equipment and the Easy Connect kit to install your own service. The kit can be picked up at any Cox store or shipped to your address.

An Easy Connect install takes about 10 to 30 minutes to complete, and a virtual assistant will walk you through each step. If you have issues installing, you can consult Cox’s guides or call Cox customer service.

You can also schedule a technician to visit your address for a Pro Connect installation, but it can cost up to $100.00.

Compare Cox to other providers

Cox’s starting internet plans are about average compared to other providers, but its 1 gig speeds are higher than average.

Cox’s customers can take advantage of a 30-day money-back guarantee that not every provider offers. Internet plans also have data caps of 1.25 TB/mo. with no annual contracts.

Armstrong AT&T AT&T Buckeye Broadband CenturyLink Frontier Fiber Google Fiber Hughesnet Kinetic MCTV Mediacom Mediacom Optimum Optimum RCN Shentel Sparklight Spectrum Spectrum Starlink Starry Internet Suddenlink T-Mobile ValuNet Fiber Verizon 5G Home Internet Verizon Fios Verizon Fios Viasat WOW! Xfinity Xfinity

Cox	Mediacom
Starting price at
$50.00/mo.	$19.99/mo.
Internet Speeds
300 Mbps – 2,000 Mbps	250 – 2,000 Mbps
Data cap
1.25 TB/mo.	Range from 400 GB to unlimited
Contract
None	One year

Provider

Cox

Armstrong AT&T AT&T Buckeye Broadband CenturyLink Frontier Fiber Google Fiber Hughesnet Kinetic MCTV Mediacom Mediacom Optimum Optimum RCN Shentel Sparklight Spectrum Spectrum Starlink Starry Internet Suddenlink T-Mobile ValuNet Fiber Verizon 5G Home Internet Verizon Fios Verizon Fios Viasat WOW! Xfinity Xfinity

Starting price at

$50.00/mo.

$19.99/mo.

Internet Speeds

300 Mbps – 2,000 Mbps

250 – 2,000 Mbps

Data cap

1.25 TB/mo.

Range from 400 GB to unlimited

Contract

None

One year

Cox customer reviews

In 2025, Cox’s customer service rating was in line with 2024, for a score of 68/100. This is just below the 2025 average of 70/100 for all non-fiber internet providers.

Anonymous

8/4/24

I have 2 gamers and I stream 24/7 on my TV and there has never been any lagging on either PS5. And when internet has gone down it’s never been down for more than a few minutes and it reboots itself! I don’t have to get up and turn it off and back on’.it’s worry free!

5/5

Connie Baton Rouge, Louisiana

10/18/24

This has been the best experience I’ve ever had, signing up to an Internet Service! It wasn’t just the signing up, it’s been the followup with this company that has impressed me the most! I was so happy with switching to COX, that I’ve gone one step further and I’m switching my Mobile Service to them as well! The bundle with the two are saving me nearly $1000 a year! My internet’s speed is 6x faster and my mobile service is literally a 1/3 of what I’ve been paying!!! Now, that’s what a Provider is all about!! Very Happy Customer here!!

5/5

Anonymous Southington, Connecticut

4/26/25

Service person was very informative and provided answers to all my questions. Sales was the same.

5/5

Cox Customer Reviews:

1,520 customer reviews

Read Cox reviews

Cox FAQs

Are Cox services available in my area?

Cox offers cable internet, TV and home phone services in 18 states. Availability for Cox cable services is greatest in Rhode Island and select metro areas of Arizona, California, Louisiana and Virginia. Call to check Cox availability in your area.

Does Cox offer cellphone service?

Yes, Cox offers a mobile and home phone service on the Verizon network.

How do I create a Cox account?

To register your Cox account, go to cox.com/register and choose how you’d like to look up your account — by phone number, service address or account number. You’ll also need your four-digit Cox PIN or the last four digits of the account holder’s SSN. Once you’re logged in for the first time, you can set your Cox account password and view your account information and options.

How can you contact Cox customer service?

You can reach Cox customer service and tech support at (800) 234-3993. The hours are Monday – Friday, 8 a.m. – 8 p.m. ET. Saturday, 9 a.m. – 6 p.m. ET. Tech support is available 24/7.

How do you set up Cox internet?

After you set up your router/modem, you can finish your self-install online or by calling (800) 458-7154.

Is Cox a cable provider?

Cox Communications is a cable provider that also has DSL, fiber and cable-fiber hybrid services.

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