CenturyLink
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
-
Price
3.4/5
-
Speed
3.4/5
-
Reliability
3.4/5
-
Customer Service
3.4/5
What do CenturyLink customers think?
CenturyLink is a cable and fiber internet provider with ratings in the speed, reliability and customer service categories that are below average. CenturyLink has a limited plan selection compared to other top ISPs, but you’ll have the option to purchase high-speed fiber internet, depending on your location.
Featured Reviews
Very reliable and a great value. Have not had any reason to call customer service.
4.5/5
I feel like I have dial-up internet, it is so slow. Price is better than other companies, but is still too high.
2.5/5
CenturyLink technical customer service really came through for me yesterday! They troubleshooted my connectivity problem and got my Internet up and running super fast! Well done, CenturyLink!
5/5
CenturyLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on CenturyLink from Allconnect customers
1/5
My service with CenturyLink is terrible. I work out of my home and the internet service goes down frequently, especially on weekends! The phone service was also going down quite often, but that seems to have gotten a little better over the last month or so. I’ve had to made frequent calls for months; it seemed like every other week I was trying to…
My service with CenturyLink is terrible. I work out of my home and the internet service goes down frequently, especially on weekends! The phone service was also going down quite often, but that seems to have gotten a little better over the last month or so. I’ve had to made frequent calls for months; it seemed like every other week I was trying to get my service back up and running. It’s gone out so much and unexpectedly that important emails got dropped and never completed transaction or costing me business. I also haven’t been compensated for most of the lost service time I’ve lost and yet still I’m paying for, and it’s their “fastest” internet speed. The internet service has gotten so bad that I’ve had to get another Internet Service, Hughesnet, to use as a backup service and to share with my devices for internet. It’s not much better, but it seems that both services are out or I have to keep switching back and forth between the two. It’s costly, I’m stuck with a Hughesnet contract on top of CenturyLink because the service is so bad. The customer service people are always very pleasant once you can finally get in touch with one of them after trying to navigate through all of the automated crap; they do appear to try to resolve the problems.
1/5
I have used for 8 yrs. No discounts offered. Bad service. I am disabled but climb on your roof from your wheelchair to get a piece off or you will be charged 100.00. Never recommend nor use ever again
2/5
it stated out at a good price now it has go over twice what it was
1/5
CenturyLink is the worst internet provider in all areas bar none and their customer service is inferior as well – for example it takes them almost 3 months to hook you back up to the internet! – that’s insane!
4/5
Our installer was phenomenal’ Tony was so professional and kind.
3/5
Mediocre speed – no customer service
1/5
Terrible service.
1/5
Service has been ridiculously slow. We have had to restart the modem way too many times. We pay way too much for the service I am receiving
1/5
I have DirectTV with CenturyLink. Several times a week I restart when I turn on my TV. Very disappointed for the price they charge. Very poor performance.
3/5
Price is high for very slow network speed
prev
