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Why change providers?

Most people switch internet providers to save money, to get faster speeds or when they move.

• Save money – Sometimes, internet customers realize they don’t actually need as much speed as they’re paying for. In this case, switching to a provider that offers more affordable internet prices can save you money each month. If there are only two people in your household and you have a 1,000 Mbps plan, you are likely overpaying for internet since 300 Mbps would suffice for a lower price
• Get more speed – If you’ve noticed a spotty connection, lag, dead zones or extensive buffering and you’ve already troubleshooted these issues, it may be time to upgrade to a faster internet speed to ensure a smooth connection. Knowing the speed you need comes in handy here, too
• Moving – Internet provider availability varies by location, so if your current provider isn’t available at the new address you’re moving to, you’ll need to switch providers. This is why entering your address before choosing an internet provider is essential. Availability varies by region, state, city and even neighborhood

How do I know if I should switch?

• You don’t need the speed you’re paying for
• A cheaper plan and lower speed can handle your internet activities
• You are moving and your current provider isn’t available at your new address
• You need more speed and your current provider doesn’t have a higher plan

What to consider in a plan

While pricing, speed and availability are likely your primary focus, don’t let them be the only factors. Before making the switch, make sure you have all the information when it comes to data caps, cancellation fees, promotional offers and customer service.

• Data caps – Most providers have high enough data caps that you likely won’t exceed the limit. But if you go over, you could end up paying up to $15 for every additional 50 GB you use. For this reason, many people opt for an unlimited data plan. Some of the most common unlimited data providers include AT&T (select plans), Frontier, Optimum, Spectrum, Verizon and Kinetic
• Cancellation fees – Many providers require you to sign two-year contracts, which means steep fees if you decide to cancel early. Before switching providers, check to see how much longer you have left in your contract and what the cost will be for terminating early. Also, make sure you know the contract length with your new provider. Providers with no contracts include CenturyLink, Frontier, Spectrum, Verizon and Xfinity
• Promotional offers – Some providers offer “signing bonuses” for when you switch, which can include gift cards, contract buyout offers and other free perks, such as streaming service subscriptions, installation or equipment. Providers that likely offer “signing bonuses” are AT&T, Frontier, Hughesnet, Spectrum and Verizon
• Customer service – When you have questions or are having issues with your internet, you want a provider that can address your problems quickly and effectively. Choosing a provider with good customer service, therefore, is key. Currently, the top three best-rated internet providers include Verizon Fios, AT&T and Xfinity

What type of internet service should I choose?

Where you live and what your needs are can have a large impact on whether you should switch providers. There are advantages and potential disadvantages to cable, fiber, DSL, satellite and fixed wireless, so make sure you know which option is best for you.

Internet speeds

Always consider the speed you need to support the number of devices connected to your network and the types of online activities your household participates in.

If you have a large household with heavy gamers, streamers and people working or learning from home, then you will need a faster plan to support these activities and avoid dead zones, lag and buffering. If you live alone or with one other person, a low or mid-tier plan will do with 300 – 500 Mbps. 

Location and connection types

If you live in a rural area, you likely won’t have access to fiber or even cable, so a slower satellite plan could be your only option. If you live in a more populated area, you may have more options to choose from.

Fiber is the fastest and most reliable internet service, but it is far less available than cable. If it is available where you live, it will give you the most bang for your buck unless you save money by bundling with a cable provider.

Cable internet is widely available and you can usually bundle for a discount. Similarly, 5G providers like Verizon and T-Mobile offer discounts on their internet services if you bundle with a mobile phone plan.