How to transfer or cancel your Xfinity service

By Lisa Iscrupe Last updated: June 25, 2025

If you’re moving to a new area or are unhappy with your internet service, you might need to transfer your service or cancel it altogether. Our internet experts explain everything you need to know about changing service.

How to move your Xfinity service to your new home

Is Xfinity available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

Transfer your Xfinity service to your new address with these simple steps:

Sign in to your account, visit xfinity.com/moving and click Shop internet
Enter the date you’re moving, your contact information and your new address
Indicate whether you want to keep your plan as it is or make changes
Choose between self-installation or professional installation
Review your information and click Submit Order

Pro tips for transferring or pausing Xfinity internet

When you move to a new home, you don’t necessarily have to cancel your Xfinity internet service. You also have convenient options to pause or transfer Xfinity service.

Before your move, make sure to check that Xfinity is available in your new area. Then, complete your online moving form for your Xfinity service
You may be able to take your existing Xfinity equipment for a speedy self-install at your new address
Want faster internet? Moving is a great time to upgrade your Xfinity plan or equipment, and you may even qualify for new promotions if moving to a different Xfinity service area
Schedule your service transfer up to 30 days before your move for a seamless transition to your new home
Even if your move-out and move-in dates aren’t back to back, you won’t be charged for the gap in service
You can pause Xfinity service seasonally, which is perfect for “snowbirds” or rental properties. Save money with no tech visit required

Canceling Xfinity service overview

Are you eligible to cancel your Xfinity service?

Xfinity may charge a fee for canceling internet service early
The early termination fee (ETF) is $10 per remaining month on an Xfinity internet contract
Xfinity service can be canceled over the phone, in person or online

Pausing Xfinity service

Request a seasonal hold from Xfinity or visit comcastseasonal.com to pause service

Canceling because of service, price or simply moving to a new area?

Use Allconnect to shop for your next internet plan
Compare the features of different internet plans to find which is right for you

How to cancel your Xfinity service

Canceling your Xfinity service online

Complete an online cancellation form
Contact Xfinity via online chat

Canceling your Xfinity service over the phone

Call (800) XFINITY or (800) 934-6489
When you get to the menu, say “cancel service” and you’ll be connected with a customer service representative who can help you cancel your service

Canceling your Xfinity service in person

You can cancel your Xfinity service by visiting a local Xfinity store
Find a location near you and bring any rented equipment with you

How to return your Xfinity equipment

When it comes to returning your Xfinity equipment, you have several different options. First, you can simply visit an Xfinity store or Comcast service center and return your equipment there. It will be immediately removed from your account.

You can also initiate your return on the Xfinity website by signing in and visiting the “Equipment Return” page. The company will provide you with a return label, which you can print and attach to your equipment box. Once you have a return label attached to your box, you can either bring it to a UPS store or call (800) PICK-UPS to schedule an at-home pickup.

Find an Xfinity store near you.

Cancel and switch providers

If you’ve decided to cancel Xfinity, your next step is to find a new internet provider to keep you connected. Start your search with these widely available internet providers that offer reliable, high-speed Wi-Fi alternatives, often in the same areas as Xfinity.

AT&T Fiber – Dependable fiber optic service up to 4,700 Mbps, perfect for gamers or multi-device households
Spectrum – Affordable cable internet plans with speeds up to 1,000 Mbps; discounts on TV, mobile or home phone bundles
T-Mobile 5G Home Internet – Simple and quick installation and setup with consistent long-term pricing

Allconnect: Let us compare providers for you

Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S., meaning you can trust us to search, compare and order internet and TV service for your home.

Get started

Illustration of a father and daughter in a living room. The father is sitting in an armchair and reading a newspaper, and the daughter is playing with a toy on the floor.

Cancel Xfinity FAQs

Does Xfinity charge a cancellation fee?

In some cases, you may be subject to an early termination fee of $10 for each month that’s remaining on your contract.

Can you cancel Xfinity for free if you move?

If you move to an area where Xfinity doesn’t serve or move to an area Xfinity does serve and choose not to transfer your service, you will be subject to early termination fees.