Kinetic by Windstream internet plans

About Kinetic by Windstream internet

By Joe Supan Last updated: February 5, 2022

Kinetic Internet is available in 18 states and offers the most coverage in Georgia, Texas and Kentucky.

Currently, Kinetic provides DSL internet to approximately 14 million people, making it the sixth largest residential DSL provider in the U.S. by population coverage. The Kinetic fiber service is available to nearly four million people, offering speeds up to 1,000 Mbps.

Kinetic by Windstream Fiber internet rating

Allconnect Rating

3.94 / out of 5 stars

This score is based off of the 3 plans Kinetic by Windstream Fiber has available

Rating breakdown

• Affordability

  3.45 / 5

• Performance

  4.36 / 5

• Value

  4.53 / 5

• Customer satisfaction

  3.50 / 5

How we calculated our rating

Kinetic by Windstream DSL internet rating

Allconnect Rating

2.87 / out of 5 stars

This score is based off of the 4 plans Kinetic by Windstream DSL has available

Rating breakdown

• Affordability

  3.78 / 5

• Performance

  2.42 / 5

• Value

  1.59 / 5

• Customer satisfaction

  3.50 / 5

How we calculated our rating

As you can see from the scores above, there’s a large gap between the two types of service. Windstream’s fiber plans cost a bit more, but they get you much faster speeds. If you can get it in your area, Windstream’s fiber service is a better option for most people, and compares favorably to most other internet providers. On the other hand, Windstream’s DSL service has the lowest scores of any internet service we’ve reviewed.

How we scored internet providers

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.

For each sub-factor, we score all providers on a continuous scale of 1 to 5, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between 3 and 4. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.

We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.

Learn more about our methodology

Show summary Hide summary

COVID Practices

Unlimited data allowance

AT&T consumer home internet or Fixed Wireless Internet customers can use unlimited internet data through September 30, 2020.

Installation practices

Self-installation is the default installation option when available for customers.

Temporary speed upgrade

Get a temporary speed upgrade to 50 Mbps when you order Cox 10 & 30 Mbps internet plans. Offers valid through June 30, 2020.

Installation practices

Self-installation encouraged. Select your desired installation date, and a Cox representative will call to confirm or reschedule your appointment.

N/A

Installation practices

Safety-first Installation: A Frontier technician will perform your installation with appropriate safety protocols including wearing protective equipment and maintaining social distancing. In taking these precautions, it’s recommended that Frontier customers wear a face mask or face covering for the safety of technicians.

New TV plan

Introducing a new “Local 50” video plan to support contactless installation.

Installation practices

Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.

N/A

Installation practices

Self-installation is encouraged. For professional installation, contact-free delivery is available for work done outside of the home. For customers moving more than 7 days from the date the order is placed, professional installation is available.

N/A

Installation practices

Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work. Get your installation fees back in a customer credit for a no-charge installation.

Save on fast speed

Order a 200 Mbps internet plan for the same price of a 100 Mbps plan

Installation practices

Self-installation encouraged for qualified orders. For professional installation, select your desired date and it will be held for future installation on a priority basis.

Best plan: Kinetic Gig

Kinetic Internet prices and plans

Kinetic internet plans offer a range of speeds, up to 1,000 Mbps available in areas with fiber access. Starting prices and available speeds for Kinetic plans will vary by location.

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers, cannot be combined with other offers. Credit restrictions may apply. Subject to availability and Windstream Terms & Conditions (windstream.com/terms). 

Details: Must be a new Internet customer who has not received Windstream Internet within the past 30 days. Must subscribe to select plans to qualify, add’l restrictions may apply. After 12 months, standard rates apply. Taxes, fees and surcharges are extra and not included in introductory or standard rates. If professional installation is required, add’l fees may apply. 

Kinetic Internet: Windstream will provision the fastest speed available at the time of order but cannot guarantee, and is not liable or responsible for, speeds or uninterrupted, error-free service. For speeds over 25 Mbps services are provisioned in a range including a min and max speed. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet website, or network congestion, and customer geo-location. In select areas, includes unlimited incoming calls, and outbound calls will incur add’l charges.

Equipment: Monthly fees may apply. Windstream-provided modems allow in-home wireless networking. Actual throughput speed may be impacted by several factors, including interference from other devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. 

Shop Kinetic by Windstream plans

Kinetic by Windstream offers high-speed internet, TV and home phone plans.

Call to order: (844) 451-2720

Call to order: (844) 451-2720

Which Kinetic by Windstream internet plan is right for you?

Kinetic by Windstream plans come in two types: Fiber and DSL. Fiber is considered the best type of internet connection available, providing the fastest speeds and the most reliable connections. DSL, meanwhile, uses your phone line to connect to the internet, and is usually much slower than cable or fiber. 

Which type of plan you’ll have access to depends on what’s available in your area, but for almost everyone, Windstream’s fiber plans are a better option. You’ll get much faster speeds often for the same price. Here are some of our favorite Windstream plans, along with what types of situations we think they’re best for:

Kinetic availability and coverage

Kinetic Internet is currently available in 18 states, with coverage concentrated in Georgia, Iowa, Texas and Kentucky. Most of this is slower DSL service, which is available to around 18 million people. Faster fiber internet is also available to around 4 million people in these same states. Here are some of the bigger cities where you can get fiber from Kinetic:

Kinetic Internet limited-time deals

New to Kinetic by Windstream? Shop Kinetic internet plans online today and get a $100 Visa prepaid card. New subscribers must not have registered with Kinetic in the past 30 days and must be located in select locations.

Kinetic Internet equipment, data caps and security

All internet providers come with extra fees and stipulations tacked on to their terms. Fortunately, Windstream’s aren’t very expensive compared to other providers, and you’ll also get some nice perks you don’t usually see elsewhere. 

Data caps

None of Windstream’s plans come with data caps, so you won’t have to worry about watching how much you stream, game or browse every month. 

Security

Available with all Kinetic internet plans, Kinetic Secure is total internet protection for your family and devices. This allows you to block dangerous viruses, malware and ransomware to keep your online identity and data secure. You can also manage Wi-Fi usage and content accessed in the home. There are three Kinetic Secure plans available that cost between $9.99 and $14.99/mo.

Equipment

Renting: You can rent internet equipment from Kinetic for an additional fee of around $6.99/mo., which is on par with or lower than equipment rental fees from other providers. There is no option to purchase internet equipment from Kinetic.

Purchasing: You also have the option of using your own equipment to avoid the $6.99/mo. fee, but it must be compatible with your Kinetic internet connection. Additionally, using your own equipment may reduce the amount of technical support Kinetic can provide should you have an issue with your connection.

Allconnect Rating

3.94 / 5

Windstream internet compared to other providers

If Kinetic internet is available in your area, you may also have other options from cable or satellite internet providers. Compare pricing, internet speeds, data caps, contract requirements and more between Kinetic and other leading internet providers.

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 02/04/22.
**Wireless speeds may vary.

Overall, if you can get Windstream’s fiber service in your area, there are few options that offer a better deal. The only provider that overlaps with Windstream that scored better in our analysis was AT&T Fiber. 

But if you have a choice between Windstream DSL and a cable provider like Mediacom, Spectrum, Suddenlink or Xfinity, you’re probably better off going with one of the cable providers. The price is usually about the same, and you’ll get much better speed and reliability than you would with a DSL connection. 

How to bundle Windstream internet with TV

Windstream does offer options to bundle internet with TV service, but it’s fairly limited compared to most providers and you won’t save much money. Windstream TV has three streaming plans that cost an additional $20 to $85/mo. You also have the option of adding YouTube TV or DIRECTV to your internet plan, but there are no additional savings from bundling these services compared to buying them on their own.

Kinetic by Windstream internet customer satisfaction ratings

According to the 2021 American Customer Satisfaction Index (ACSI), Kinetic internet scored a 61/100 in customer satisfaction, which is the same score it received last year. While this score is slightly below other major providers such as Cox and Spectrum (both scored 63/100), Kinetic did rank above Mediacom (60), Frontier (57) and Suddenlink (55).

It’s also important to note that customer satisfaction scores are notoriously low in the internet and TV industries. In 2021, AT&T and Verizon received the ASCI’s highest scores of 71/100 while all other providers received a score in the 60s or below.

FAQs

We value your feedback

Was this page helpful?

Yes No

We value your feedback

We’re glad! Tell us what helped most on this page.

Type your response here

Submit

We value your feedback

Was this page helpful?

The page didn’t have what I was looking for.

This page is incorrect or outdated.

This page didn’t help me choose a product or service.

Other (please specify):

Type your response here

Submit

Thanks for your feedback!

Your insight helps, and we’ll do our best to improve your experience.

Written by:

Joe Supan

Senior Writer, Broadband Content

Joe Supan is the senior writer for Allconnect and MyMove. He has helped build the proprietary metrics used on Allconnect’s review pages, utilizing thousands of data points to help readers navigate these comple… Read more

Edited by:

Robin Layton

Editor, Broadband Content

Read bio