How to transfer or cancel T-Mobile Home Internet service

Moving your T-Mobile Home Internet service

Before you move, you might want to check to see if you’ll be able to set up T-Mobile home internet at your new address. The service is pretty flexible, as it uses the mobile carrier’s 5G network, but availability can be limited. You’ll want to check to make sure your new address is eligible so you can transfer service. Otherwise, you might have to cancel.

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Or call us today: (844) 451-2720 (844) 451-2720

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Pausing T-Mobile service

If you are moving and will be between locations for an extended period of time — whether it’s just one day or one month — you might want to put a temporary or seasonal hold on your account to pause your service. This is also a great choice for people who spend time in multiple locations or have vacation homes at which they spend extended time. In many cases, putting a pause on your account is easier than canceling and signing up again when the time comes.

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Canceling your T-Mobile service

In order to cancel your T-Mobile Home Internet service, you will have to either schedule a call with T-Mobile customer service or go into a T-Mobile store near you. While you can schedule a callback time through your T-Mobile app or the T-Mobile website, you cannot fully cancel the service online.

Are you eligible to cancel your T-Mobile service?

T-Mobile Home Internet can be canceled any time, as it is paid on a month-by-month basis and there are no contracts. There are no fees associated with canceling. Because there are no contracts, you will not have to pay the remainder of the contract or a cancellation fee. You will simply pay for the final month of service, as your service will be shut off at the end of the billing cycle.

Because there are no contracts for T-Mobile Home Internet, you will not be charged anything to cancel. At most, you will have to pay for your final month of service, which will cost no more than $60/mo., depending on your plan. 

Canceling your T-Mobile service online

Unfortunately, canceling T-Mobile home internet service cannot be done online or through the T-Mobile Internet app, through which you can manage your account. In order to cancel, you must schedule a callback time with T-Mobile, at which point a representative will contact you and walk you through the cancellation process. You can start this process online, though, by scheduling the callback through your T-Mobile account. Login to your account either at MyTMobile.com or through the T-Mobile app in order to schedule a callback time.

Canceling your T-Mobile service over the phone

You can cancel your T-Mobile home internet service over the phone. T-Mobile asks that you schedule a call with a service provider in order to go through the cancellation process. You can set up a call through the T-Mobile app or call support at (877) 453-1304 in order to speak to someone. You can also dial 611 to connect with T-Mobile customer service if you have a T-Mobile phone.

Canceling your T-Mobile service in person

You can cancel your T-Mobile home internet service in person by visiting a T-Mobile store. Check for the nearest location to you. All you need to bring is your account information and the router that was provided to you, which you will leave at the store. A customer service representative should be able to walk you through the cancellation process.

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How to return your T-Mobile equipment

There is only one piece of equipment that is required to operate T-Mobile Home Internet: a router that the company provided to you. In order to return this, you can take the router to your nearest T-Mobile brick and mortar location. 

You can also mail the equipment back to T-Mobile. In order to do this, you’ll need to contact T-Mobile support. This can be done by setting up a callback time through the T-Mobile app or online. You can also contact support directly by calling (877) 453-1304 or dialing 611 on a T-Mobile phone. T-Mobile will provide a pre-paid shipping label via email for you to return your router. Print it out, put it on a box, pack your router, and ship it back to T-Mobile.

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Canceling because of service price or moving to a new area? 

If you’re moving to a new area where T-Mobile home internet service isn’t available, or if there is a cheaper or better service provider available at your new home, you may want to cancel T-Mobile Home Internet service. Check what providers are available in your area to see if may offer a competitive price or improved service.

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Canceling or transferring T-Mobile FAQs

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