Suddenlink Customer Service

Find the easiest ways to contact Suddenlink customer service and pay your bill.

Customer service phone numbers
Order new Suddenlink services
Additional customer service contact options
Troubleshooting and quick help guides
Suddenlink bill pay info
FAQs

Suddenlink customer service numbers

When you need to contact Suddenlink, there are plenty of ways to get in touch by phone and by online chat. A Suddenlink representative can help you with everything from bill pay to service issues.

Suddenlink internet, TV and home phone

Suddenlink service transfer

Suddenlink business/ad sales

Suddenlink internet, TV and home phone customer service

877.794.2724

Available 24/7

The Suddenlink customer service number is for internet, TV and home phone subscribers.

Call Suddenlink customer service to:

Manage your Suddenlink account
Pay your Suddenlink bills
Get tech support
Edit your Suddenlink services
Order your Suddenlink equipment and check shipping status

Suddenlink service transfer customer service

877.694.9474

Available 24/7

The Suddenlink service transfer customer service number is best for subscribers who are moving and switching their service to a new location.

Call Suddenlink customer service to:

Transfer service to a new address
Change a service transfer request
Ask questions regarding transferring your Suddenlink service

Suddenlink business customer service

855.270.5527

Hours: Monday – Friday, 8 a.m.-7 p.m. local time. Tech support, Monday – Sunday 8 a.m.-midnight

The Suddenlink business customer service number is the best number for current Suddenlink Business internet, TV and phone subscribers to call regarding their service.

Call Suddenlink customer service to:

Remove/add Suddenlink Business services
Pay your bill
Move Suddenlink Business service
Receive troubleshooting for business internet, TV or phone services

Ready to order new Suddenlink services?

Great home services are closer than you think. Call now to see if Suddenlink internet, TV and home phone is available to your home and to schedule your installation today.

Call now (844) 451-2720

Additional ways to contact Suddenlink customer service

Need to get in touch with Suddenlink? There are a few other options for seeking out help.

Chat with a Suddenlink representative

Get help without having to make a phone call using live chat

Find a Suddenlink store location

Use the Suddenlink store locator to find the closest location to your home

Social media

Suddenlink is on Facebook and Twitter! Submit your questions for quick responses from an expert or technician.

Facebook

Twitter

Find answers to common FAQs

Explore Suddenlink’s help center to find answers to frequently asked questions

Suddenlink troubleshooting and quick help guides

Be your own tech support. From data management to service glitches, here are some quick guides on popular topics from customers like you to help you DIY at home.

Troubleshooting Suddenlink internet, TV or phone services

Suddenlink provides easy to follow video tutorials that talk you through some of the most common internet, TV or home phone service issues you may run into. Check out some topics you may find useful next time you need a helping hand.

Resetting your Suddenlink account password

Forgot your password? Choose a new one by logging into your My Account and request a reset.

Managing your Suddenlink data usage

Your Suddenlink internet data usage can be monitored at your Suddenlink My Account. Select My Services from the menu on the right and see your monthly usage at any time.

Checking for Suddenlink outages

To check your area for an outage, log in to your Suddenlink My Account. Look on the right-hand side under My Services and you’ll see any information regarding outages in your area. You can also check for outages on the Suddenlink2GO app.

How to pay your Suddenlink bill

Suddenlink gives you multiple ways to pay your bill. These options include:

Sign in to My Account and use a credit card, debit card or checking account to make a one-time payment
Call 888.822.5151 to make a payment over the phone using a check or credit card from MasterCard, Visa, American Express or Discover
Make a payment in person at the nearest Suddenlink store using the store finder
Mail a check or money order with your payment stub to the address found on your bill. If you do not have your bill, you can send payment to Suddenlink Communications, PO Box 742535, Cincinnati, OH 45274-2535. North Carolina residents should send their payment to P.O. Box 742698, Cincinnati, OH, 45274-2698.

Alternatively, you can sign up for EZ Pay to have your balance paid automatically each month using the payment method of your choice. In the My Account dashboard, select Set up Automated payments to get started.

Frequently asked customer service questions

Why isn’t my Suddenlink internet working?

If you’re having issues with your Suddenlink internet connection, try these troubleshooting steps. First, check for any outages in your My Account dashboard or Suddenlink2GO app. Next, make sure connections are tight and power is on. Then restart your modem. If you still have issues, reach out to a customer service representative.

Where is my Suddenlink equipment?

If you ordered Suddenlink services but are still waiting on your tech, visit the Where’s My Tech page and enter either your phone number, address or account number for updated information.

What are these charges on my Suddenlink bill?

Your Suddenlink bill will include any recurring monthly charges, one-time charges (such as installation or Pay-Per-View movies) as well as any adjustment. Suddenlink’s Understanding Your Bill guide can help you better understand each charge.

Can I set up parental controls on my TV?

Yes, Suddenlink’s TV service allows you to set parental controls that block programming you deem inappropriate. Visit their Parental Controls page to find the instructions for your service — Altice One, TiVO, DVR/Digital TV or DTA.

Last updated 02/19/20.