Contact Optimum customer service

Need to know how Optimum bill pay is set up? You can pay your Optimum bill by phone, online or in person. You can also find the simplest ways to reach Optimum customer service by phone and online.

Optimum customer service phone numbers

Optimum customer service is there whenever you need help. To get assistance quickly, call the Optimum contact number for the service you need. Find all the customer service contact info for Optimum services below.

Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. 

Optimum phone numbers by service

There are a few different phone numbers to contact Optimum service, depending on what you need: TV, 24-hour general tech support or support with your Optimum Business account.

  • Optimum TV

    If you need help with any of the following:

    • Upgrading your TV package
    • Canceling your service
    • Pausing your service

    Call 866.218.3259

  • Optimum internet technical support

    Optimum technical support representatives are available 24/7 to assist you. You can reach them by calling the number above or your region’s number below, texting 516-550-0648 or log-in at https://www.optimum.net/support for live chat options.

    You can also search Optimum’s FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control.

    Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7.

  • Optimum Business 

    Customer service and technical support are available 24/7

    When you’re ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative.

    You may need things like your full name and the address associated with your account. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. 

    Call 888.276.5255

Optimum phone numbers by location

For quicker service, use your regional phone number:

  • Connecticut Optimum customer service: Call 203.870.2583
  • New Jersey Optimum customer service: Call 973.230.6046
  • Long Island, NY, Optimum customer service: Call 631.393.0636
  • Bronx, Brooklyn and Westchester, NY, Optimum customer service: Call 718.860.3513

Customer service hours (EST): 

  • Monday – Friday, 7 a.m. – 11 p.m.
  • Saturday, 7 a.m. – 10 p.m.
  • Sunday, 7 a.m. – 10 p.m.

How to pay your Optimum bill

Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. including phone, online, app, in person or by regular mail.

  • Optimum bill pay by phone: Call 866.213.7456 to pay using Optimum’s automated phone payment system. You can also sign up for automatic payments by logging into your Optimum account online and authorizing Optimum to deduct your monthly bill from your bank account automatically.
  • Optimum Bill pay online: Visit https://www.optimum.net, enter your Optimum login info and pay your bill online.
  • Optimum bill pay app: Download the free Optimum Support App to pay your bill from your smart device.
  • Optimum bill pay in store: Visit an Optimum store location to pay your bill in person.
  • Optimum bill pay by mail: Mail your bill payment to Optimum, P.O. Box 742698, Cincinnati, OH, 45274-2698

Customers have several Optimum bill pay options for their convenience. Explore additional Optimum (formerly Suddenlink) bill pay methods here.

Ready to order new Optimum services?

Find the Optimum internet, TV, mobile phone or home phone services you need for your home.

Learn more about Optimum services

Additional ways to contact Optimum

Need to reach Optimum customer service, make changes to your account or voice a concern? There are several ways you can contact Optimum support any time of day.

  • Optimum live chat and Optimum customer service email 

    Optimum does not use email to provide customer support. Instead, get immediate assistance with Optimum’s live chat feature.

    Visit Optimum – Chat Now. Fill out the online form to chat with an Optimum representative 24/7.

  • Social media

    Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Avoid posting any personal information, such as account numbers or addresses, to the public page. Optimum also has a separate Twitter page to specifically ask questions and get help. 

  • Find an Optimum store location

    Use the Optimum store locator to find the nearest Optimum store.

  • Find answers to frequently asked questions

    Visit the Optimum support page to find the answers to your questions. Use the search box at the top of the page to filter by product or keyword.

Optimum quick help guides and troubleshooting

Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Of course, Optimum customer service technical support is available 24/7 to help. 

Troubleshoot Optimum internet, TV or phone services

To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. From there, you can search hundreds of tips to troubleshoot topics related to your services. 

Resetting your Optimum password online

Need help logging into your Optimum account? If you forgot your password, here’s how to reset it and log in:

  1. Visit optimum.net/password.
  2. Enter your Optimum ID and the code displayed. Forgot your Optimum ID? Recover it here.
  3. Select how to reset your password. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. 

Rebooting your Optimum Smart Wi-Fi Router

Rebooting your router is a common quick fix for Wi-Fi connectivity issues. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment:

  1. Unplug the power from your modem and router.
  2. Turn off your computer.
  3. After about 60 seconds, plug your modem in. Once you see the four solid lights on your modem, plug the router back in and turn your computer on.

Go here for a complete list of troubleshooting tips for your Optimum Smart Router. 

Connecting to Optimum Wi-Fi hotspots

Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Find Optimum Wi-Fi hotspot locations here. 

To connect to an Optimum Wi-Fi hotspot:

  1. Enable Wi-Fi on your device.
  2. Select the Wi-Fi network optimumwifi.
  3. Open your browser and sign in with your Optimum ID and password. Forgot your Optimum ID? Recover it here.

Checking for Optimum outages in your area

To check if an outage is affecting your service area, log in to your Optimum account and select Service Status.

Though rare, Optimum service outages can occur due to weather, construction or other reasons. You can receive outage notifications via email, phone or text. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences.

To report an Optimum outage in your area, contact Optimum.

You can also check Optimum’s outage map for additional outage info.

Optimum bill pay & customer service FAQs

Can I pay my Optimum bill by phone?

Yes, call 866.213.7456 to pay using Optimum’s automatic bill payment phone system. You can also pay by mail, in person, set up auto pay or pay online.

If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. After reconnecting it and turning it on, the cable box should reboot.

You can access your Optimum account once you create your Optimum ID, which is your email address. Optimum no longer provides email addresses, so you’ll need to use an outside mail service like gmail.com, Outlook, etc.

You can set Optimum DVR recordings using multiple methods. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program you’d like to record. Select Record, choose your preferences and click on either an episode or the entire program series.

Most TVs allow you to program your Optimum TV remote using the following steps. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Press and hold the SEL button while pointing the remote at the TV. Release the SEL button when the TV turns off. Verify remote by pressing the POWER button.

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Robin Layton

Written by:

Robin Layton

Editor, Broadband Content

Robin Layton is an editor for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing for four years on the site, as well as on Allconnect’s sister site MYMOVE.com. … Read more

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