Suddenlink customer service

Learn the different ways you can get in touch with customer service and find out who to contact for your individual needs. Before reaching out to Suddenlink customer service, however, check to see if your question has already been answered here. It’s likely that if you have a question, someone else has already asked it. We’ve got you covered.

Suddenlink customer service phone numbers

When you need to contact Suddenlink, there are plenty of ways to get in touch by phone and by online chat. A Suddenlink representative can help you with everything from bill pay to service issues.

Suddenlink internet, TV and home phone

Suddenlink service transfer

Suddenlink business/ad sales

Before you call Suddenlink, have the following info and supplies on hand:

Sign in to your Suddenlink account using your username and password, if you can
Know your account number and access code (PIN)
Know the phone number associated with your account
Have your preferred form of payment ready (credit card, debit card, checking account, savings account)

Suddenlink internet, TV and home phone customer service phone number

(877) 794-2724

Available 24/7

The Suddenlink customer service number is for internet, TV and home phone subscribers.

Call Suddenlink customer service to:

Manage your Suddenlink account
Pay your Suddenlink bills
Get tech support
Edit your Suddenlink services
Order your Suddenlink equipment and check shipping status

Suddenlink service transfer phone number

(877) 694-9474

Available 24/7

The Suddenlink service transfer phone number is best for subscribers who are moving and switching their service to a new location.

Call the Suddenlink transfer phone number to:

Transfer service to a new address
Change a service transfer request
Ask questions regarding transferring your Suddenlink service

Suddenlink business customer service phone number

(855) 270-5527

Hours: Monday – Friday, 8 a.m.-7 p.m. local time. Tech support, Monday – Sunday 8 a.m.-midnight

The Suddenlink business customer service number is the best number for current Suddenlink Business internet, TV and phone subscribers to call regarding their service.

Call Suddenlink customer service to:

Remove/add Suddenlink Business services
Pay Suddenlink bills
Move Suddenlink Business service
Receive troubleshooting for business internet, TV or phone services

Additional phone numbers

Interested in Altice One? Call the number below to get all the equipment you need in one device.

(844) 551-5862

For a closed-captioning complaint, see the number below to get in contact with Marian O’Hagan, director of customer service.

(516) 803-5131

Ready to order new Suddenlink services?

Great home services are closer than you think. Call now to see if Suddenlink internet, TV and home phone is available to your home and to schedule your installation today.

Call now (844) 451-2720

How to pay your Suddenlink bill

Suddenlink bill pay can be done in one of multiple ways. These options include paying online, by phone, in-person or through the mail.

Online bill pay: Sign in to My Account and use a credit card, debit card or checking account to make a one-time Suddenlink payment.
Phone bill pay: For Suddenlink bill pay by phone, call (888) 822-5151 to make a payment using a check or credit card from MasterCard, Visa, American Express or Discover.
In-person bill pay: Make a payment in person at the nearest Suddenlink store using the store finder.
Mail bill pay: Mail a check or money order with your payment stub to the address found on your bill. If you do not have your Suddenlink bill, you can send payment to Suddenlink Communications, PO Box 742535, Cincinnati, OH 45274-2535. North Carolina residents should send their payment to P.O. Box 742698, Cincinnati, OH, 45274-2698.

Alternatively, you can sign up for EZ Pay to have your balance paid automatically each month using the payment method of your choice. In the My Account dashboard, select Set up Automated payments to get started making automated Suddenlink payments.

Suddenlink troubleshooting and quick help guides

Be your own tech support. From data management to service glitches, here are some quick guides on popular topics from customers like you to help you DIY at home.

Troubleshooting Suddenlink internet, TV or phone services

Suddenlink provides easy to follow video tutorials that talk you through some of the most common internet, TV or home phone service issues you may run into. Check out some topics you may find useful next time you need a helping hand.

If you are more of a visual learner, Suddenlink’s help desk also offers simple step-by-step instructions for a wide range of questions. Some of the most common connectivity questions include how to troubleshoot your TV service, how to troubleshoot your internet, how to restart your modem and router and factors affecting internet speeds.

Forgot your username or password?

Username: If you forget your username, click the “Forgot Username” link. You will then have to either input the email address associated with your account or both your account number and access code (PIN). You can find your account number and access code on the upper left corner of your bill.

Password: If you forget your password, click the “Forgot Password” link when signing into your account. Click “Get security question” and answer the security question that you made when you first created your account.

If you do not know your account number, access code (PIN) or security question, you will need to call Customer Service.

How to return your Suddenlink equipment

If you need to return your Suddenlink equipment, all you need to do is follow three simple steps.

Disconnect your equipment: Put all the equipment you want to return, including remotes and power cords, in a box. You will need to include a copy of your Suddenlink bill in the box. Alternatively, you can write down your name, street address, state, ZIP code and account number on a piece of paper.
Print and attach your pre-paid return label: Fill out a return shipping label, print out the label(s) and then attach one label per box.

Ship your package: Drop your box off at any authorized FedEx location. You will need a receipt for your shipment for proof of mailing so do not use a FedEx dropbox.

Managing your Suddenlink data usage

Your Suddenlink internet data usage can be monitored at your Suddenlink My Account. Select My Services from the menu on the right and see your monthly usage at any time.

Checking for Suddenlink outages

To check your area for an outage, log in to your Suddenlink My Account. Look on the right-hand side under My Services and you’ll see any information regarding outages in your area. You can also check for outages on the Suddenlink2GO app.

Alternative ways to contact Suddenlink customer service

Need to get in touch with Suddenlink customer service? There are a few other options for seeking out help.

Chat with a Suddenlink customer service representative

Get help without having to make a phone call using live chat.

Find a Suddenlink store location

Use the Suddenlink store locator to find the closest location to your home to pay Suddenlink bills.

Social media

Suddenlink is on Facebook and Twitter! Submit your questions for quick responses from an expert or technician.

Find answers to common FAQs

Explore Suddenlink’s help center to find answers to frequently asked questions.

Suddenlink customer service FAQs

Why isn’t my Suddenlink internet working?

If you’re having issues with your Suddenlink internet connection, try these troubleshooting steps. First, check for any outages in your My Account dashboard or Suddenlink2GO app. Next, make sure connections are tight and power is on. Then restart your modem. If you still have issues, reach out to a customer service representative.

Where is my Suddenlink equipment?

If you ordered Suddenlink services but are still waiting on your tech, visit the Where’s My Tech page and enter either your phone number, address or account number for updated information.

What are these charges on my Suddenlink bill?

Your Suddenlink bill will include any recurring monthly charges, one-time charges (such as installation or Pay-Per-View movies) as well as any adjustment. Suddenlink’s Understanding Your Bill guide can help you better understand each charge.

Can I set up parental controls on my TV?

Yes, Suddenlink’s TV service allows you to set parental controls that block programming you deem inappropriate. Visit their Parental Controls page to find the instructions for your service — Altice One, TiVO, DVR/Digital TV or DTA.

Last updated 01/15/21.

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Written by:

Ari Howard

Associate Writer, Broadband & Wireless Content

Ari is an Associate Writer for the Allconnect team, focusing on broadband and wireless news, as well as broadband and TV provider deals. She recently graduated from Davidson College with a bachelor’s degree in… Read more