How to cancel or transfer your Mediacom service

Moving your Mediacom internet service

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Mediacom allows you to move your internet service. Not only is this easier than shopping for a new plan, but you can avoid costly Early Termination Fees (ETF). The transfer fee is no more than $49 to move your service. Bear in mind, you may also be responsible for additional installation fees at your new address. Of course, transferring is only applicable if Mediacom is available at your new location. If not, you will need to cancel your contract.

Is Mediacom available in your new area?

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Or call us today: (844) 451-2720 (844) 451-2720

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Pausing Mediacom service

Mediacom allows customers to put their service on a temporary, seasonal hold. You will still pay between $10-$15/mo. to keep your account current.  

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Canceling your Mediacom service

You can cancel Mediacom service online using a chatbot or handle cancellation over the phone. You can also text Mediacom to find out more about your cancellation options and initiate the process. 

Are you eligible to cancel your Mediacom service?

Figuring out how to cancel Mediacom internet and cable is easy, but are you eligible? If you’re on month-to-month terms you can cancel any time. If you are under contract with Mediacom, the cancel service process is still possible but potentially expensive. You can still get rid of your cable or internet, but with an ETF. Early termination fees can be up to $240 for two- and three-year agreements and $120 for one-year agreements. If you are moving to an area that does not have Mediacom internet or cable service, you are still charged an ETF according to the length of your contract. 

If you are a member of the armed services and are being relocated to an area that does not have Mediacom service, you may receive an ETF exemption. To qualify, you must provide written notice and return all equipment.

Canceling your Mediacom service online

Want to cancel Mediacom service online? Learning how to cancel Mediacom online is easy. 

• 1. Go to the Mediacom support website and choose “I am currently a Mediacom customer”
• 2. Scroll down to the Answer Center
• 3. Click “Chat with us” to talk to a customer service agent about canceling your TV or internet service

Canceling your Mediacom service over the phone

If you’re wondering how to cancel Mediacom with a bit more personalized service, handling the cancelation over the phone may be a better option. You can text the company at 66554, but an agent will also take your call to walk you through it. 

Call (855) 633-4226 to talk to an agent. Be prepared with your account number, the name on the account and the address where you currently have service to expedite the process. 

Canceling your Mediacom service in person

Mediacom has service in 22 states, many of which have in-person stores where you can receive face-to-face service. States with brick and mortar stores include California, Minnesota, Illinois and Georgia. Most Mediacom locations are in the midwest and southern U.S. Find the nearest location of Mediacom to disconnect service by entering your ZIP code on the company’s website under “Find your local Mediacom office.” 

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How to return your Mediacom equipment

Many Mediacom customers rent their equipment from the company. This can include modems, routers, DVRs and cable boxes. When you cancel service, you are required to turn in your equipment so you’re not charged for it. 

There are two options for returning equipment after you cancel Mediacom service: 

• 1. In person. If you have a local office, you can take your cable box or internet boxes right to an office and hand it over. 
• 2. Via mail. If you don’t have an office nearby, you can also have the company mail you a box to return the equipment via mail. To exercise this option, send a request to totalcare@mediacomcc.com with your account number. You can also reach out to the company on social media or request a return box when you are cancelling your service over the phone online.  

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Canceling because of service price or moving to a new area? 

If you want a better deal than you’re currently getting with Mediacom, the company may be willing to lower your rate if you let them know you are thinking of canceling. If not, compare providers on Allconnect to see what is available in your area. Just enter your ZIP code to get an easy price comparison for cable and internet in your neighborhood.

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Canceling or transferring Mediacom FAQs

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