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Cox vs. Frontier 2023 comparison

Looking for the best home services near you? See how Cox and Frontier Communications internet and TV service stack up.

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Is Cox or Frontier the provider for you?

If Cox and Frontier services are available in your area, you may be wondering which is the better option for your household. Overall, Frontier Fiber is a better value than Cox. However, if only Frontier’s DSL service is available to you, you will likely want to go with Cox.

  • Cheap internet: Frontier’s Fiber 500 plan offers a fantastic speed at a $49.99/mo. price point.
  • Fast internet: Frontier offers fiber gig speed plans from 500 to 5000 Mbps. With the Frontier Fiber 1 Gig plan, you get speeds up to 1000 Mbps for only $69.99/mo. In comparison, Cox’s Super Fast Gig internet costs $109.99/mo. 
  • Customer satisfaction: Cox outperformed Frontier on the 2022 American Customer Satisfaction Index (ACSI). Frontier and Cox scored a 61/100.

Cox vs. Frontier ratings 

Overall, if Frontier Fiber is available in your area, that is your best option for reliable, high-speed internet. Although Cox offers slightly lower starting prices, Frontier Fiber is worth the slightly higher expense due to its higher performance and value scores. If only Frontier DSL is in your area, however, we would recommend selecting Cox instead.

Cox internet vs. Frontier internet

Cox internet plans

See our full analysis of Cox internet service

Frontier FiberOptic plans

See our full analysis of Frontier internet service

Which internet plan should you choose?

Best overall internet plans: Frontier Fiber 500

Both Cox and Frontier offer great internet plans for $49.99/mo., but Frontier’s plan is the best deal overall.

Cheapest internet plans: Cox

Cox’s cheapest internet plan costs $49.99/mo. If Frontier Fiber is available in your area, the better deal for symmetrical speed will cost you $49.99/mo.

Fastest internet plans: Frontier Fiber 2 Gig 

Frontier’s Gig plan is the better deal. While Cox offers its Go Beyond Fast 2 Gig speed plan for $149.99/mo., Frontier offers theirs for only $99.99/mo. Second, Frontier offers upload speeds up to 1000 Mbps and Cox only offers upload speeds up to 35 Mbps. 

Additional fees, data caps and contracts 

Price increases – Frontier will not raise its prices as much as Cox

Cox: You can expect your internet bill to increase between $20 and $35/mo. after the first 12 months. Cox has some of the highest price jumps out of any ISP. 

Frontier: You can expect your internet bill to increase after the first 12 months, but Frontier doesn’t say how much it will be.

Equipment fees – Frontier includes equipment fees in its pricing; Cox charges extra  

Cox: Equipment rental is included in the price. 

Frontier: There is no added fee for equipment as your rental is included with the price of your plan.

Data caps – Frontier offers unlimited data; Cox does not

Cox: All Cox plans come with 1TB of data each month. Once your data limit is hit, you will be charged $10/mo. for every 50 GB exceeded. 

Frontier: All Frontier plans come with unlimited data. Although Cox’s 1TB data limit is likely plenty of data for the average household, it’s always better to choose an internet plan with no data caps. 

Contracts – Frontier does not require contracts; Cox requires one or two-year agreements

Cox: Cox internet plans may include one or two-year contract agreements.  If you opt for a contract with Cox, your plan comes with promotional pricing for the entirety of your agreement. Subscribers who go with a month-to-month plan will pay more for service.

Frontier: Frontier’s plans are month-to-month with no annual contract. Most plans increase after the first year and three years.

Frontier vs. Cox bundles

Providers offer bundle deal options for users that are interested in more than one service. If you’re interested in internet and TV or internet, TV and home phone services, you can bundle with Cox or Frontier. Frontier does not offer cable TV, but you can bundle any Frontier internet plan with DISH TV. 

When choosing which provider you want to bundle with, consider that Cox offers a lower starting price when you bundle internet and TV due to its great bundling savings. However, Frontier offers faster internet speeds and a higher channel count through DISH TV for just a little more each month. 

Cox vs. Frontier TV

Cox offers four TV packages with a channel count ranging from 75+ channels to 250+ channels. Most customers opt for Contour TV Preferred, which offers 140+ channels for $98/mo.

Frontier does not offer its own TV service, but it has partnered with DISH TV so that customers still have the option to bundle. Like Cox, DISH offers four TV packages, but these packages range from 190 to 290+ channels. If you aren’t looking to bundle, DISH offers a better value overall than Cox Contour TV.

Cox vs. Frontier customer satisfaction

Looking for provider reviews from real consumers like you? Check out the ACSI Telecommunications Report for annual internet and TV customer satisfaction rankings based on customer feedback. Here’s how Frontier and Cox stack up in customer satisfaction over the past three years.

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Ari Howard

Written by:

Ari Howard

Associate Writer, Broadband & Wireless Content

Ari Howard is a staff writer Healthline and spent two years as a writer on the Allconnect team. She specialized in broadband news and studies, particularly relating to internet access, digital safety, broadband-… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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