Cox vs. Frontier 2022 comparison
Looking for the best home services near you? See how Cox and Frontier Communications internet and TV service stack up.
On this page:
Is Cox or Frontier the provider for you?
If Cox and Frontier services are available in your area, you may be wondering which is the better option for your household. Overall, Frontier Fiber is a better value than Cox. However, if only Frontier’s DSL service is available to you, you will likely want to go with Cox.
- Cheap internet: At $19.99-29.99/mo. for up to 25 Mbps, Cox has slightly cheaper pricing. However, Frontier has lower pricing on higher-tiered plans and has fewer added fees than Cox.
- Fast internet: Both Cox and Frontier offer speeds up to 940 Mbps, but Frontier also has a 2,000 Mbps plan. Frontier’s high-speed internet deal is a better value. With the Frontier Fiber Gig plan, you get speeds up to 940 Mbps for only $79.99/mo. In comparison, Cox’s Gigablast internet costs $99.99/mo.
- Customer satisfaction: Cox outperformed Frontier on the 2021 American Customer Satisfaction Index (ACSI). While Cox scored a 63/100 and placed in the top 5, Frontier received a 57/100 and placed in the bottom 5.
Cox vs. Frontier ratings
Overall, if Frontier Fiber is available in your area, that is your best option for reliable, high-speed internet. Although Cox offers slightly lower starting prices, Frontier Fiber is worth the slightly higher expense due to its higher performance and value scores. If only Frontier DSL is in your area, however, we would recommend selecting Cox instead.
|Categories||Cox||Frontier Fiber||Frontier DSL|
|Number of plans||5||3||3|
Cox internet vs. Frontier internet
Cox internet plans
|Plan name||Max download speeds||Max upload speeds||Starting Price*||Allconnect score|
|Internet Essential 50||50 Mbps||3 Mbps||$19.99-$29.99/mo.||2.80/5|
|Internet Preferred 250||250 Mbps||10 Mbps||$49.99-$59.99/mo.||3.40/5|
|Internet Ultimate 500||500 Mbps||10 Mbps||$59.99-$79.99/mo.||3.61/5|
|Gigablast||1,000 Mbps||35 Mbps||$99.99/mo.||3.83/5|
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/29/22.See our full analysis of Cox internet service
Frontier FiberOptic plans
|Feature||500/500||Gig Service||Fiber 2 Gig|
|Download speed||500 Mbps||940 Mbps||2,000 Mbps|
|Upload speed||500 Mbps||880 Mbps||2,000 Mbps|
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/29/22.See our full analysis of Frontier internet service
Which internet plan should you choose?
Best overall internet plans: Frontier Fiber 500/500
Both Cox and Frontier offer great internet plans for $49.99/mo. but Frontier’s plan is the best deal overall. While Cox will provide 250/10 (download/upload) Mbps for $49.99/mo., Frontier can offer 500/500 Mbps for the $39.99/mo.
Cheapest internet plans: Cox Internet Starter 25 and Cox Internet Essential 50
Cox offers some of the cheapest internet plans out of any internet provider. For just $19.99/mo., you can get 25 Mbps or for $10/mo. more, you can get 50 Mbps. Frontier Fiber’s cheapest internet plan, on the other hand, costs $39.99/mo. but you will get much faster speeds of 500/500 Mbps. If only Frontier DSL is in your area, you can get speeds up to 9 Mbps for $37.99/mo.
Fastest internet plans: Frontier Fiber 2 Gig
Frontier’s 2 Gig plan is one of the fastest internet plans in the country. Frontier’s Gig plan is also a better deal. While Cox offers its Gig speed plan for $99.99/mo., Frontier offers theirs for only $74.99/mo. Second, Frontier offers upload speeds up to 880 Mbps and Cox only offers upload speeds up to 35 Mbps.
Additional fees, data caps and contracts
Price increases – Frontier will not raise its prices as much as Cox
Cox: You can expect your internet bill to increase anywhere between $20 and $35/mo. after the first 12 months. Cox has some of the highest price jumps out of any ISP.
Frontier: You can expect your internet bill to increase after the first 12 months, but Frontier doesn’t say how much it will be.
Equipment fees – Frontier includes equipment fees in its pricing; Cox charges extra
Cox: Cox charges $10.99/mo. for its Wi-Fi equipment.
Frontier: Equipment rental is included in the price.
Data caps – Frontier offers unlimited data; Cox does not
Cox: All Cox plans come with 1TB of data each month. Once your data limit is hit, you will be charged $10/mo. for every 50 GB exceeded.
Frontier: All Frontier plans come with unlimited data. Although Cox’s 1TB data limit is likely plenty of data for the average household, it’s always better to choose an internet plan with no data caps.
Contracts – Frontier does not require contracts; Cox requires one or two-year agreements
Cox: Cox internet plans may include one or two-year contract agreements. If you opt for a contract with Cox, your plan comes with promotional pricing for the entirety of your agreement. Subscribers who go with a month-to-month plan will pay more for service.
Frontier: Frontier does not require any long-term contracts.
Frontier vs. Cox bundles
Providers offer bundle deal options for users that are interested in more than one service. If you’re interested in internet and TV or internet, TV and home phone services, you can bundle with Cox or Frontier. Frontier does not offer cable TV, but you can bundle any Frontier internet plan with DISH TV.
When choosing which provider you want to bundle with, consider that Cox offers a lower starting price when you bundle internet and TV due to its great bundling savings. However, Frontier offers faster internet speeds and a higher channel count through DISH TV for just a little more each month.
Cox Internet 250 + TV
- Starting at $147.99/mo.
- Speeds up to 250 Mbps
- Internet data cap 1 TB/mo.
- Contour TV 140+ channels
- Two-year contract required
DISH America’s Top 120 + Internet 500/500
- Starting at $108.98/mo.*
- Download speeds up to 500 Mbps
- Unlimited data
- 190+ channels
- Two-year contract with DISH
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/29/22.
Cox vs. Frontier TV
Cox offers four TV packages with a channel count ranging from 75+ channels to 250+ channels. Most customers opt for Contour TV Preferred, which offers 140+ channels for $98/mo.
Frontier does not offer its own TV service, but it has partnered with DISH TV so that customers still have the option to bundle. Like Cox, DISH offers four TV packages, but these packages range from 190 to 290+ channels. If you aren’t looking to bundle, DISH offers a better value overall than Cox Contour TV.
Cox vs. Frontier customer satisfaction
Looking for provider reviews from real consumers like you? Check out the ACSI Telecommunications Report for annual internet and TV customer satisfaction rankings based on customer feedback. Here’s how Frontier and Cox stack up in customer satisfaction over the past three years.
|Provider/service||2021 score||2020 score||2019 score||Avg. past three years|
We value your feedback
Was this page helpful?
We value your feedback
We’re glad! Tell us what helped most on this page.
We value your feedback
Was this page helpful?
Thanks for your feedback!
Your insight helps, and we’ll do our best to improve your experience.
Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team. She primarily writes about broadband news and studies, particularly relating to internet access, digital safety, broadband-related technology and the digital d… Read more
Edited by:Robin Layton
Editor, Broadband Content
- FeaturedThe 4 best modems & routers for Frontier Allconnect — 5 min read
- FeaturedThe hidden internet fees you really pay with each provider (updated October 2020) Nicole George — 10 min read
- FeaturedBest modems for Cox Communications Allconnect — 5 min read
Thursday, June 16, 2022Real customers share their internet highs and lows with Verizon and Frontier
Robin Layton — 3 min read
Monday, May 23, 2022What is the average internet bill?
David Anders — 8 min read
Friday, May 20, 2022Frequently asked questions on internet speeds: What are Mbps and how many do I need?
Joe Supan — 10 min read
Subscribe to our weekly newsletter for internet news and promos
By subscribing, you agree to receive Allconnect newsletter and promotional emails. Your privacy is important to us.