How to cancel or transfer your Frontier service

Are you moving? Or maybe you’re just not satisfied with Frontier? If it’s time to cancel or transfer your Frontier service, you have options. Read on to learn more.

Moving your Frontier internet service

If you’re changing your address, check to see if Frontier offers internet at your new location. Customers who are moving within the Frontier service area can simply move their service without the need for a new account number. You may need to pay new installation costs at your new address.

Is Frontier available in your new area?

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Or call us today: (844) 451-2720 (844) 451-2720

Pausing Frontier service

Some customers qualify for a temporary hold, or suspension, of their Frontier services. If approved, you can pause instead of cancel Frontier internet for between one and nine months. This service is helpful for snowbirds or digital nomads who plan to be in a second home or traveling. You will pay a service fee during this time, but it will be reduced from your regular fees. Call (877) 591-2396 to find out if you qualify for a pause in your internet or other services.

Canceling your Frontier service

If you want to cancel Frontier services, keep in mind they won’t let you go without trying to retain you. This means you need to talk to an agent… so they can try to change your mind. To that end, Frontier service cancellation must be done over the phone.

Are you eligible to cancel your Frontier service?

Yes, you can request Frontier service cancellation, even if you have a contract. Just be prepared to pay a termination fee. For most customers, a $9.99 cancellation fee will be applied to the final service bill. If you cancel your Frontier services within 30 days of signing up, you are exempt from the standard termination fee.

Be advised that you will also pay early termination fees if you end a contract early. While Frontier does not specify what these fees are, they will be outlined for you in your original terms of service. Some promotions may reduce your early termination fees.

Canceling your Frontier service online

Frontier does not allow you to cancel your Frontier cable, phone or internet service online. If you want to transfer service or make upgrade changes, you can reach out to the company’s chat service via the Frontier Service Changes page.

Canceling your Frontier service over the phone

To initiate a cancellation of Frontier service, call (866) 786-6693.

Frontier requires customers to call and speak to a customer service representative when they want to cancel their service. Wondering how to cancel service fast? Call in with vital information in hand. You will need the name of the account holder, the account number and the service address.

Canceling your Frontier service in person

Frontier has service in 25 states, but the company only operates retail stores in 16 states. If you want to cancel your service in person, you may have to travel quite a distance. In the entire state of California, for instance, the company only offers five brick-and-mortar locations. Search for a location in your state here.

How to return your Frontier equipment

When you contact Frontier to cancel service, the company will tell you which items you are required to return. You only have 30 days from the date of your service termination to return equipment – so act quickly to avoid additional fees. The process is simple:

Frontier will send you a prepaid mailing box with a return address sticker. The company uses UPS Ground for its returns.
Once you receive your boxes (usually within a week of requesting service cancellation), you just pack up your equipment and send it back in the box.
You can drop your equipment off at a UPS location or request a package pickup at home (in some communities).

Canceling because of service price or moving to a new area?

No matter why you’re canceling your service, it’s time to shop around for a new one. To ensure you find a provider that serves your area and fits your budget, use Allconnect’s online comparison tool to find the best TV providers near you.

Canceling or transferring Frontier FAQs

Can I cancel Frontier internet online?

No, unfortunately, there is no way to cancel Frontier Communications services online. You must call the company and ask a representative to schedule a deactivation for your internet service. The same is true for cable and phone service. You can, however, have some of your cancellation questions answered using the company’s online bot service.

Does Frontier have no contract plans?

Yes. In fact, none of Frontier’s internet plans have an annual contract requirement. This includes cable internet and fiber optic service (the latter of which is only available in some markets).

When should I cancel my Frontier service when I’m moving?

You should give Frontier several weeks of notice when you’re moving, if possible. They must send you a box to return your equipment, which can take five to seven business days. Then, you have to package and send back the equipment on your final days in your home. Give yourself at least three weeks to be careful.

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Written by:

Lara Vukelich

Allconnect contributor

Lara Vukelich is a freelance writer in San Diego, Calif. She writes creative content and SEO-driven copy that can be found everywhere from Huffington Post and Quiet Revolution to Expedia, Travelocity, MyMove, Al… Read more

Edited by:

Robin Layton

Editor, Broadband Content

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