CenturyLink internet plans

Why choose CenturyLink internet?

David Anders Last updated: March 23, 2021

CenturyLink internet comes with relatively fast speeds, high data allowances and a signature Price for Life Guarantee on select plans, but the service may not be for everyone. We break down everything you need to know about CenturyLink below to determine if the service is right for you.

CenturyLink company info

• Founded in 1968, CenturyLink is the third largest telecommunication provider in the U.S. with close to five million internet subscribers. 
• In September 2020, CenturyLink rebranded to Lumen Technologies, Inc., although residential customers will still see the familiar CenturyLink name for the foreseeable future. 
• CenturyLink’s headquarters are in Monroe, LA and they employ over 40,000 people nationwide.

CenturyLink internet plans

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Last updated 12/16/20.

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What to expect with CenturyLink internet

Real speeds close to advertised speeds

• According to an FCC report, over 45% of CenturyLink subscribers experienced speeds greater than 95% of what was initially advertised
• About 30% received speeds within 80-95% of what was advertised
• 25% received less than 80% of what was initially advertised

CenturyLink DSL price is the same, speeds vary

• Looking at the CenturyLink internet pricing table above, you may have noticed that some speed tiers are the same price.
• That’s because CenturyLink aims to get you the fastest available speed in your area at the lowest price they offer. 
• You can choose a lower speed for the same price, but really, why would you want to?

Price for Life is real, but there is some fine print

• Requires new internet service and paperless billing
• Does not apply to leased equipment fees, or taxes and surcharges
• Is cancelled if the customer’s bill does not remain in good standing or changes the account in any manner, including change of address, change of service level or suspension of service.

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Choosing the right CenturyLink internet plan

CenturyLink gives customers the option to choose between speeds in areas where more than one speed is available. However, all speeds up to 100 Mbps will cost the same monthly price. Our advice? Choose the fastest available speed in your area and opt for free self-installation (where available) to get the most value in the long run.

• 20 Mbps*

  Best for 1-3 devices, light use

  Ideal for basic internet use such as shopping online, browsing social media and streaming in SD.

• 40 Mbps*

  Best for 2-4 devices, light use

  Streaming and gaming is possible, but you’ll want to use a wired connection for the best experience.

• 80 Mbps*

  Best for 3-5 devices, moderate use

  Better streaming and gaming performance over Wi-Fi. Connecting multiple devices may hinder connection quality.

• 100 Mbps*

  Best for 4-6 devices, moderate use

  Good for streaming and gaming on a couple devices at once. This is also the fastest plan eligible for the Price for Life Guarantee.

• Gigabit

  Best for 10+ devices, heavy use

  If CenturyLink Fiber is available in your area, it will come with speeds up to 940 Mbps, perfect for any home internet use on a virtually unlimited number of devices.**

*Speed may not be available in your area.
**Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.

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Benefits of CenturyLink internet

Along with high speeds and a Price for Life guarantee on select plans, CenturyLink comes with a few added benefits to further entice customers.

Free self-install

Self-installation is available with CenturyLink internet plans below 80 Mbps. You’ll receive your equipment and installation instructions by mail within days of your order.

Customer satisfaction

CenturyLink makes customer service a priority. CenturyLink consumers can enjoy popular online tools to track your technician and troubleshoot service issues.

CenturyLink @Ease

Receive @Ease Basic with Norton PC Security for free with CenturyLink high-speed internet. Upgrade to @Ease Standard, Advanced or Ultra to receive additional security features such as inside wire coverage, PC virus removal and identity theft protection.

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Compare CenturyLink internet to other providers

In areas serviceable for CenturyLink fiber or DSL internet, a cable provider may also be available. You may also have access to competing DSL or fiber optic internet providers. Find out how CenturyLink compares to other internet service providers in terms of price, speeds and more below:

CenturyLink internet customer satisfaction ratings

How satisfied are CenturyLink customers compared to other providers? The American Customer Satisfaction Index (ACSI) gives the largest internet providers annual customer satisfaction scores based on feedback from actual customers. 

CenturyLink 2020 American Customer Satisfaction Index rating: 63/100

• In 2020, CenturyLink received a 63/100, a four-point improvement over their 2019 score. 
• Compared to other providers, CenturyLink lands around the middle of the pack, ahead of providers such as Windstream (61/100) and Mediacom (59/100), but well below leaders Verizon Fios (73/100) and AT&T Fiber (68/100).

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CenturyLink internet FAQs

Last updated 12/16/20.
The name CenturyLink and the pathways logo are trademarks of CenturyLink.

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