AT&T 2019 review
See how AT&T internet, TV and phone services stack up in 2019.
AT&T keeps customers connected via digital subscriber line (DSL), broadband and fiber internet services. With services available in 21 states across the country, AT&T provides internet connections to more than a quarter of the population. While plans are slightly more expensive than those of competitors, they generally cater higher browsing speeds to more locations.
AT&T also offers bundling options with U-verse TV, DIRECTV and AT&T Phone. Customers can easily purchase all of their home services through the provider and pay for everything on a single bill. With diverse plan options and impressive area coverage, AT&T boasts a strong 2019 review.
Is AT&T right for you?
Best for: Individuals with simple browsing needs, families with lots of devices, intensive gamers and binge-streamers.
Not for: Residents of states beyond the provider’s coverage area, or those living in rural areas where satellite options may offer more coverage.
Table of contents
Additional provider features
A reliable network is one of the most valuable benefits offered by AT&T. Internet reviews can sometimes snag on poor connections or data caps ― however, AT&T boasts a 99% reliable connection*. This means AT&T internet speeds can be trusted to maintain a steady connection while you surf, stream, game or telecommute. Plans also come with unlimited internet data, so you don’t have to worry about caps or cut-offs while you browse.
*Claim based on U-verse High-Speed Internet service and based on wired connection to gateway.
AT&T plans come with a handful of perks at no extra cost, including the following:
- Wi-Fi Gateway | Wirelessly connect all your mobile devices at home for seamless internet surfing.
- AT&T Wi-Fi Hotspot network | Access 30,000+ Wi-Fi hotspots nationwide for internet on the go.
- AT&T Internet Security Suite powered by McAfee® | Stay secure online with virus, phishing and malware protection.
- AT&T Smart Home Manager | Easily monitor your home Wi-Fi network with this simple-to-use app.
While most internet providers offer service management apps and hotspot networks, many charge an additional fee for equipment purchase or leasing. AT&T stands out from the crowd by including equipment and security software in all plans.
24/7 technical support
Should problems arise, AT&T provides 24/7 technical support for any questions and concerns you may have. Whether your equipment isn’t working as expected or you need billing clarification, AT&T experts are available via phone and online chat for fast assistance.
Unlike some of its competitors, AT&T requires customers to sign a service contract. This means that if you want to terminate your service early, you’ll be required to pay a termination fee. However, contracts lock in your introductory plan price, meaning your bill won’t fluctuate unexpectedly for the contract’s duration.
Because AT&T plan availability varies by location, certain speeds may not be accessible in your area. AT&T internet speeds can range from 5 Mbps to 100 Mbps where available. Speeds can reach up to 1,000 Mbps in select areas for AT&T fiber. Review plan options in your area to determine which speed is best for your household’s level of internet activity.
Tons of entertainment options
AT&T offers digital TV through U-verse TV and satellite TV through DIRECTV. Both services feature hundreds of channels, HD programming, streaming apps and more. Plus, with add-on options like international channels or sports programming, you can customize your entertainment experience however you want to. DIRECTV and AT&T U-verse reviews run head to head, so you’re guaranteed great entertainment no matter which one you choose.
The Genie® HD DVR is included with all DIRECTV packages. It allows users to restart and rewind their favorite shows, and comes with 200 hours of HD recording memory. Likewise, the U-verse Total Home DVR® is included with your package, and allows you to record up to four shows at once.
Standard professional installation included
Leave installation to the pros. DIRECTV and U-verse TV customers choose their preferred installation date and time, then a technician comes to handle the rest. Installation is included with packages, so you don’t have to worry about a hefty hidden fee.
All DIRECTV and U-verse TV packages require a 12-month contract, which may seem like a long commitment. However, like we mentioned before, contracts keep your bills safe from fluctuating service costs.
U-verse TV and DIRECTV both offer tons of great add-on programming, but some of the premium and popular packages can make your monthly service price higher. Luckily, these are optional packages and don’t affect your plan’s base price. If you decide you need more sports or movies, you can add them at your discretion.
Customers who bundle AT&T Internet with other AT&T services can save money on their monthly statement. Choose from an AT&T Double Play, which combines internet and TV, or a Triple Play, which includes AT&T Phone. No matter which option you choose, you’ll get great value on all your home services.
Easy bill pay
WIth AT&T bundles, you won’t have to sift through mail stacks to pay your bills. Bundled services all come on one easy monthly bill, so you can stay on top of your account and leave stressful statements behind.
Bundling services can save you time and money by streamlining all your subscriptions through one provider. Plus, you won’t have to deal with multiple providers or worry about two services being incompatible.
Because AT&T bundles include multiple services on one bill, your statement will look larger than it would with just one. However, since AT&T offers savings to customers who bundle their Internet and TV services, its bundles actually come at great values.
Awards and recognition
Some of the most recognizable telecommunications industry review panels have awarded some of the highest customer satisfaction rankings to AT&T Internet. Reviews for customer satisfaction also remain high for the provider’s TV services.
- Ranks no. 1 in telecommunications industry (Forbes, 2019)
- Ranked no. 2 for J.D. Power’s U.S. Residential Television Service Provider Satisfaction Study (2018)
- Ranked no. 1 for J.D. Power’s U.S. Residential Internet Service Provider Satisfaction Study ― North Central and South regions (2018)
- Ranked higher than all cable companies for internet and TV on the 2018 American Customer Satisfaction Index
How to get the most value out of AT&T
If you’re ready to shop AT&T internet, use these tips to score the best deals on your service.
- Bundle AT&T internet with DIRECTV and save on your home services. By purchasing both internet and TV through the same provider, you’ll be able to pay for both services on the same bill and keep your home fully connected, 24/7.
- Check for deals like Visa® Reward Cards or auto-bill discounts. Whether they offer one-time savings or ongoing discounts, a deal is a deal!
- Use AT&T THANKS® to enjoy additional benefits like concert and movie tickets, restaurant discounts, VIP experiences and more.
- Test your AT&T internet speeds with our speed test tool. The tool lets you check your connection and ensure that the network is performing optimally.
Overall, AT&T internet plans may come at a higher price tag, but their widespread reliability, abundant included features and streamlined bundling options build the provider a solid 2019 review. If you’re looking for included equipment, reliability and speed, shop AT&T internet plans in your area today.