Astound
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.7/5
What do Astound customers think?
Astound is a cable and fiber internet, TV and home phone service provider covering parts of 10 states. Customers rated their satisfaction with Astound’s prices and internet speeds well above the average in each category. Astound’s plans range from 300 Mbps to 1,200 Mbps.
Astound rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Astound from Allconnect customers
1/5
They start you out with some what good plan i.e. Speed (400) but they keep going up. start out at about $60.00 /month then all of a sudden $79 but the speed is very unreasonable (90 mbps) over 50 % of the timeThey say 400 Mbps but no 90 Mbps but the price is bigger!! Have sent letters to get lower price they did…
They start you out with some what good plan i.e. Speed (400) but they keep going up. start out at about $60.00 /month then all of a sudden $79 but the speed is very unreasonable (90 mbps) over 50 % of the timeThey say 400 Mbps but no 90 Mbps but the price is bigger!! Have sent letters to get lower price they did for 1 month then back up. sent second letter with data attached. Hope it works??
3/5
Great speeds. Moved across town recently and had to upgrade the modem due to speeds exceeding old 1 gig modem. Internet bogs down during peak hours and drops randomly.
5/5
fantastic service
5/5
More knowledgeable
5/5
Great service.
prev
