Contact Spectrum customer service

Contact Spectrum using these phone numbers

Need to contact Spectrum to pay your bill or get technical support? You’ll find ways to contact customer service and tech support below.

Additional Spectrum customer service numbers

What do you need when calling Spectrum customer service?

• Phone number associated with your account 
• Account number (optional)
• Payment method if calling to pay your bill
• Pen and paper to jot down important information

When you call Spectrum customer service, you’ll immediately be prompted to enter the phone number associated with your account. You don’t have to enter a phone number, but doing so will help the automated system and representatives access your account information. 

Quickest way to reach a live customer service representative

The Spectrum customer service line is automated, so it may take a few steps to reach a live representative. For the quickest response, have ready the phone number associated with your account and reason for your call.

• Enter the phone number associated with your account
• Say “Speak with a representative”
• State the reason for your call when prompted
• Wait to be connected with a representative

To minimize your wait time, it’s important to select the appropriate menu prompts and/or clearly state the reason for your call to ensure you will be routed to the best customer service department. Repeating “Speak with a representative” without stating the reason for your call could result in your call being queued in a general customer service line, which may have you waiting longer than you need to. 

Expert tip: Try calling Spectrum customer service during off-peak hours

Since Spectrum customer service is available 24/7, you can call during times when call volume may be lower, such as early in the morning or late at night.

Looking for other Spectrum support numbers?

• To transfer service to a new address, call (888) 692-8635
• For Spectrum Mobile customer service, call (833) 224-6603

How to pay your Spectrum bill

You can make a Spectrum payment over the phone, online or in-person, it’s never been easier to pay your Spectrum bill!

Pay your Spectrum bill by phone

• Call the Spectrum customer service phone number (833) 267-6094
• Enter the phone number associated with your Spectrum account
• From the main menu, select option “1” to access your account information
• Follow the prompts to pay your Spectrum bill using a credit or debit card

Pay your Spectrum bill online

• Sign in to spectrum.net
• Select Make a payment in the Billing section
• Select One-time payment
• Enter your checking account, savings account, credit card or debit card information
• Select the date you want to make the payment
• Select Continue and confirm that your payment information is correct

Pay your bill using the Spectrum App

• Download the My Spectrum App
• Sign in with your Spectrum username and password
• Select the Billing tab and then press Make Payment button
• Enter the payment method and amount and the date you want to make the payment

Press Make Payment to process or schedule your payment

Pay your bill at a Spectrum location

• Go to spectrum.com/stores and enter your ZIP code to find Spectrum store locations near you
• Scan the listed options to find the store you wish to visit
• Click Make Reservation if you’d like to schedule an appointment
• Visit the Spectrum store location during store hours or at your scheduled appointment time to speak with a representative about paying your bill with cash, check or credit/debit card

Can I pay my Spectrum bill by mail?

Yes. To pay your Spectrum bill by mail, send a check or money order to the billing address listed on your statement. 
The address to send your Spectrum payment to will vary by location. To find the correct Spectrum billing address, refer to your bill or log in to spectrum.net/login to view and print a copy of your statement.

How to set up Spectrum automatic bill payment

Enroll in Spectrum Auto Pay to have payments drafted directly from your checking account, savings account, debit card or credit card so you don’t have to worry about paying on time.

You can enroll in Spectrum Auto Pay online or using the My Spectrum App.

To enroll in Spectrum Auto Pay online:

• Sign in to spectrum.net as the Head of Household
• Select Enroll in Auto Pay
• Enter your payment method and monthly date you’d like the payment to be processed
• Select Continue to accept the payment method and date and complete your enrollment in Spectrum Auto Pay

To enroll in Spectrum autopay via the My Spectrum App:

• From the main screen, select the Billing tab
• Press the Enroll in Auto Pay box
• Enter your payment information and the date you want your payment to be processed
• Tap Continue to complete enrollment
• If your payment information is already on file, you will see a notification confirming your enrollment after pressing Enroll in Auto Pay

Spectrum support, troubleshooting and quick help guides

View these quick help tips below to resolve common internet and TV issues without having to contact customer service or tech support.

Troubleshooting Spectrum service issues

There are a number of potential problems that can disrupt your Spectrum internet or TV service. To troubleshoot and narrow down the issue visit spectrum.net/support/internet for internet troubleshooting, or spectrum.net/support/tv/tv-troubleshooting to troubleshoot TV issues.

For further assistance, select Ask Spectrum at the bottom of the spectrum.net page, enter your ZIP code and type a brief description of the problem you are having.

Resetting your Spectrum router

Rebooting your router is often all it takes to fix a spotty or down Wi-Fi connection. To reset your Spectrum router:

• Unplug first the modem power cord from the outlet, then the router power cord if you have a separate modem and router
• If your modem or router has a battery backup, remove the batteries as well
• Wait 15-20 seconds, then reinsert the batteries and plug both devices back in, starting with the modem
• Allow a few minutes for the devices to power on and restore your connection

Resetting your Spectrum HD receiver

Similar to resetting your Spectrum router, resetting your Spectrum cable box is a matter of unplugging it and plugging it back in.

• Unplug the receiver’s power cord from the outlet
• Wait 15-20 seconds
• Plug the power cord back in
• Allow a few minutes for the cable box to reset and restore service/picture

Connecting to Spectrum Wi-Fi hotspots

Spectrum has thousands of Wi-Fi hotspot locations available to current internet customers. To find and connect to a Spectrum Wi-Fi hotspot:

• Enable Wi-Fi on your device
• Select SpectrumWiFi, SpectrumWiFi Plus, CableWiFi or Boingo 
• Log in with your Spectrum username and password
• Pull up a web page or browser
• Review and accept the Spectrum Wi-Fi hotspot Terms & Conditions

Creating an online Spectrum account

Using your latest Spectrum bill, you can create and manage your Spectrum account online. 

Confirm either your contact information or the account number and security code associated with your account. Follow the prompts to set up the username and password you’d like to use to login to your Spectrum account. On this platform, you’ll be able to add and terminate Spectrum services, pay your bill and submit tech support questions.

My Spectrum App

The My Spectrum App allows you to access your Spectrum account right from your phone, making it easy to manage your account and home network. 

With the My Spectrum App, you can: 

• Make payments
• Troubleshoot your equipment and fix service-related issues
• Reboot your equipment
• Access account, internet and TV support
• Browse your current plan, add services and view current offers