Water Heater Repair

Know whom to call when the unexpected happens.

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Water Heater Repair Essential (for homeowners) Water Heater Repair Premium (for homeowners)

Water Heater Repair Essential

For homeowners

Help shield yourself from the hassles of water heater repair.

Water Heater Repair Essential provides service for access to prescreened technicians to repair or replace your water heater.

Whether you have a gas, tankless, or electric water heater, when you enroll in the program you'll benefit from:

Up to $1,500 per year toward water heater repair or replacement (if needed).
Unlimited number of service calls per year up to the coverage limit.
Access to prescreened technicians.
No repair bill to pay (when the cost is within the service agreement limit).*

$8.99/mo

up to $1,500/year toward water heater repair or replacement (if needed)

or call: 877-731-6712

*Exclusions and limitations apply. See terms and conditions for details.

Water Heater Repair Premium

For homeowners

Get more coverage for you water heater.

Water Heater Repair Premium provides access to prescreened technicians to repair or replace your water heater.

The service also has limited coverage to your potable (suitable drinking) piping lines from the home’s foundational outline to the point of supply connection at each appliance/plumbing fixture. THE PROGRAM EXPRESSLY EXCLUDES POTABLE LINES WITHIN OR UNDER CONCRETE SLABS OR THAT ARE OUTSIDE OF THE HOME’S FOUNDATIONAL FOOTPRINT.

Whether you have a gas or electric water heater, when you enroll in the program you'll benefit from:

Up to $2,500 per year toward water heater repair or replacement (if needed).
Included under the $2,500 coverage are your interior potable (or drinkable) water lines.**
Unlimited number of service calls per year up to the coverage limit.
Access to prescreened technicians.
No repair bill to pay (when the cost is within the service agreement limit).*

$12.99/mo

for coverage up to $2,500/year

or call: 877-731-6712

*Exclusions and limitations apply. See terms and conditions for details.

**Within the footprint of your home's foundation up to the supply connection of your fixture or appliance. THE PROGRAM EXPRESSLY EXCLUDES POTABLE LINES WITHIN OR UNDER CONCRETE SLABS OR THAT ARE OUTSIDE OF THE HOME'S FOUNDATIONAL FOOTPRINT.

Duke Energy Carolinas (DEC) offers optional, market-based products and services that are separate from the regulated services provided by DEC. These products and services may be available from other competitive sources.

Exclusions and limitations apply. See terms and conditions for details. Water Heater Repair is administered by Duke Energy Carolinas, LLC located at 550 South Tryon Street Charlotte, NC 28202 and provided by TWG Home Warranty Services, Inc. located at 175 W Jackson Blvd. Chicago, IL 60604.

Water Heater Repair is not part of the regulated utility services offered by Duke Energy Carolinas (“DEC”) and is not in any way sanctioned by the North Carolina Utilities Commission or the Public Service Commission of South Carolina. Purchasers of these products will receive no preference or special treatment from DEC. A customer does not have to buy these products or services from DEC in order to receive the same safe and reliable electric service from DEC. Nonpayment for these products or services may result in removal from the program, but will not result in disconnection of electric service. These goods or services may also be available from other non-Affiliated suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY. NC Lic # 22957-U, SC Lic # M109516

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Yes, I would like to enroll in {product name} and acknowledge and agree to Terms & Conditions. Your protection coverage documents and related servicing communications will be delivered to the address you provided.