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FreedomPop plans, phones and coverage: Everything you need to know

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Allconnect

Sep 11, 2020 — 6 min read

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  • New and certified pre-owned iOS and Android devices available
  • 100% free service that includes limited talk, text and data
  • 14-day trial for new customers
  • FreedomPop devices available at various online retailers
  • Earn additional monthly data through promotions and special offers

FreedomPop is a Voice over Internet Protocol (VoIP) prepaid carrier that offers talk, text and data services utilizing Wi-Fi, Sprint’s and/or AT&T’s networks. Although FreedomPop is known for its free service, which is available on phones, tablets or computers, you also have options that offer varying amounts of talk, text and data per month. 

To gain access to FreedomPop plans and service, customers with GSM devices need to purchase a SIM card. Since CDMA devices are already compatible, you can bring this phone from Sprint or purchase one directly from FreedomPop. 

FreedomPop phones

FreedomPop carries a variety of older devices, including IOS and Android. 

The prepaid carrier states that the available phones are up to 50% off retail price, so you will be able to save on most devices. However, the phones available through FreedomPop are not the most recently released models in today’s market.

New, used and refurbished phones

You can choose between FreedomPop’s new, used and refurbished phones, but most of the phones are used and refurbished.  

Financing a FreedomPop device

Financing is available through PayPal for device purchases of $99 or more. When checking out, you can select PayPal as the payment method and apply for PayPal Credit. If approved, the device can be paid in full in six months without interest. 

Phone insurance

Phone Protection Plus is an add-on service that allows you to have your damaged phone replaced or repaired for $50. Unfortunately, lost or stolen phones are not covered under this service. 

90-day warranty

FreedomPop does not offer insurance on its devices, but certified pre-owned devices, which include used and refurbished devices, are covered by the Certified Pre-owned program. The program features a 14-day return policy as well as a 90-day warranty. 

Bring Your Own Device program

FreedomPop’s Bring Your Own Device program allows you to use an old phone rather than purchase one directly from FreedomPop. Phone must be an unlocked iPhone or Android CDMA or GSM device. 

Additional services

If you have a FreedomPop plan, you have access to a number of additional services, including:

  • Premium Voice: Use the cellular network for talk and text instead of using a VoIP or data network. 
  • Speed Boost: Experience improved data speeds.
  • Ad blocking: Reduce the number of ads that appear in apps and on the web. 
  • Data Roll Over: Unused data, up to 500MB, will roll over to the next month.
  • Data Roll Over Plus: Unused data, up to 1,000MB, will roll over to the next month. 

FreedomPop plans

FreedomPop’s free plan includes 200 minutes of talk, 500 texts and 200MB of data.

All of FreedomPop plans include talk, text and data. After the free tier, FreedomPop’s prices go up with the amount of data you use each month. You can also get discounts for pre-paying more than one month at a time, with savings maxing out at one year. 

Of note is that FreedomPop plans feature Automatic Top-Up, which means that when the monthly data amount is exceeded, $20 is added to your account to ensure you can continue using data. 

How do FreedomPop’s prices compare?

While very few wireless carriers offer an entirely free tier like FreedomPop, the rest of its plans are similar to what you’ll find from most prepaid companies. Its price per GB ranks 14th out of the 24 prepaid carriers we looked at. 

If you’re going to use less than 2GB of data per month, FreedomPop is a decent option, although you can still get better deals through Mint Mobile and Simple Mobile. FreedomPop’s 10GB plan gets especially pricey. At $60/mo., you can get unlimited data from T-Mobile for the same price. 

FreedomPop deals

FreedomPop offers new customers a free trial, which will allow you to try out the service for 14 days. During the trial, you get access to the Premium 200 plan, which features unlimited talk and text and 2GB of data. 

FreedomPop requires customers who choose a paid FreedomPop plan to pay for their monthly service in one of three ways: month-to-month, extended term or extended term loyalty. You will either be charged every month for service or every three, six, 12 or 24 months for service. When choosing the extended term or extended term loyalty payment option, a plan discount will apply. 

With FreedomFriends, you can earn additional data by signing up friends to FreedomPop. Each friend who is an active subscriber will earn you an extra 5MB of data per month, with a cap of 50MB. Additional data, minutes and texts can also be earned by completing certain tasks with third party advertisers such as buying products or completing questionnaires. And once you connect a friend, you have the option to share data between accounts. 

FreedomPop coverage

When comparing FreedomPop’s coverage to other carriers, better coverage will be available through AT&T’s network rather than Sprint’s network.

FreedomPop operates on either Sprint’s network or AT&T’s network, depending on the type of phone you have on one of their plans. Overall, AT&T has better ratings than Sprint when it comes to performance, consistency and 4G coverage experience. When purchasing a phone from FreedomPop, you should take these scores into consideration because it will affect the overall experience with this prepaid carrier. 

How does FreedomPop compare to other prepaid phone companies?

FreedomPop is one of the only carriers to offer an entirely free tier, but it is probably too limited for most people. Its paid plans are comparable to other prepaid carriers. Unfortunately, there are not many new phones available with this carrier. Although the phones go through extensive checks and testing before they reach your hands, not everyone is interested in owning a used or refurbished device. 

FreedomPop customer service

FreedomPop customer service is available via:  

FreedomPop FAQs

How does FreedomPop work?

FreedomPop is a Voice over Internet Protocol (ViOP) service that utilizes Wi-Fi to make calls and send texts. Using Sprint’s and AT&T’s networks, customers are also able to use talk, text and data without being connected to Wi-Fi.  

Which phones work with FreedomPop?

Customers can use a FreedomPop device or an unlocked iPhone or Android CDMA or GSM devices. 

What network is FreedomPop on?

FreedomPop operates on Sprint’s and AT&T’s networks. The network that is available to you depends on the type of phone you have. 

How long is my phone number active?

Unless the phone number has been ported, FreedomPop phone numbers are active until there has been no activity, calls or texts sent or received, within 30 or 60 days, depending on the type of account. The number will then be removed from your account and recycled. 

What happens if I need to reactivate service?

To reactivate service with FreedomPop, you will pay the reactivation fee of $19.99, plus any outstanding fees. 

Should you switch to FreedomPop?

If you are considering FreedomPop, the decision should be based on your individual needs. Consider your budget, the type of phone you want and how you use your phone if you want to determine if FreedomPop is a suitable option. 

FreedomPop offers a variety of plans to its customers, including a free option that features talk, text and a small amount of data. The phone offerings do not include the latest models, though, and what you do find will likely be used or refurbished. Additionally, its free service is ideal for someone who doesn’t use their phone for too much more than a few texts and calls. Although the inclusion of data on a free plan is not something common with prepaid carriers, 200MB is not a lot to work with. 

If you do a little more social networking and sending emails, there are plans with unlimited talk and text and higher data limits, so you have the option to choose one of the paid plans for what can still be considered an affordable price. However, if you are willing to complete tasks for third party advertisers, you could earn additional data, making the Basic plan suitable for your needs. 

Overall, FreedomPop is an affordable, quality choice for someone who keeps their talk, text and data usage to a minimum and isn’t seeking to own the newest model of an iPhone or Android device. 

By Kristina Byas