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What is Sprint Complete?

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Jul 31, 2020 — 6 min read

Cracked screen? Stolen phone? This phone insurance can protect your smartphones, tablets and watches. Here’s everything you need to know.

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If you’re a Sprint customer (or you’re thinking about switching to the carrier) and want to protect your smartphone in case of loss, theft or damage, you’ll want to check out Sprint Complete. In this post, we’ll provide an overview of the Sprint Complete insurance plan, including what it covers and how to access its benefits.

What exactly is Sprint Complete?

Sprint Complete is an insurance plan that Sprint customers can purchase to protect their smartphone, tablet, watch or other tech devices. The key benefits of the program include coverage for repairs and next-day replacement for lost or stolen devices.

Customers also receive unlimited cloud storage through the Sprint Complete Storage app. Once downloaded, the app automatically backs up your photos and videos and helps you save storage space on your device. There’s also the Sprint Complete Security app, which provides password management tools and identity restoration support if your information has been compromised. Finally, customers also have the option to complete a self-guided online check-up to optimize their device’s battery life.

In addition, Sprint Complete customers have access to live, U.S.-based tech support to troubleshoot or answer questions they have regarding their phones and other devices.

How much does Sprint Complete cost?

It depends on your device, but it ranges from $9-$19/mo. In the program, devices are split up into five tiers, with older phones fitting into lower tiers and newer phones ranking higher. For example, the budget-friendly Motorola E4 is a Tier 1 phone, while pricier devices like the iPhone XS and Samsung Galaxy Note9 belong to Tier 5.

Here’s how much you can expect to pay, depending on what tier your device fits into:

Tier 1

$9/mo.

Tiers 2-4

$15/mo.

Tier 5

$19/mo.


Although Sprint is the company that advertises the service, customers who enroll in the program actually obtain coverage through Asurion, a well-known third-party provider of cellphone insurance plans for many wireless providers, including AT&T, T-Mobile and Verizon.

Sprint Complete logo

What does Sprint Complete cover?

As a Sprint Complete customer, you’re entitled to discounted rates if your phone needs to be repaired or replaced. If you’ve cracked your screen and need it fixed, for example, you’ll only have to pay $29. However, some older devices aren’t eligible for screen repair coverage. (You’ll also need to pay a non-refundable service fee for the first two screen damage claims in your initial 24 months of coverage.)

For all other repairs, you’ll need to pay a bit more. In these cases, costs range from $25 to $140, depending on the model of your device. You’ll also be on the hook for a service fee.

Ineligible devices include “Boost, Special Edition/Limited Edition, MVNO models, CDMA Specialty and limited edition phones. All GSM phones (Motorola V3, V50, V551, V555; Nokia 3120, 3310, 6630, Samsung IP-830w, IPA790), Telematics and Virgin Mobile Phones. Netbooks, Notebooks, Tablets, Desktop Modems, Intrinsically safe device: r765IS, 4G only devices and Samsung M400 (activated under the Sprint As You Go program).”

What if my phone is lost or stolen?

If your phone is lost or stolen, Sprint Complete will replace it with a comparable model as soon as the next business day. It’s worth mentioning that you may receive a refurbished device (rather than a new one). Again, the specific cost will vary based on your device, but replacement deductibles range from $50 to $275. You can submit a maximum of three replacement claims within any consecutive 12-month period, with a maximum replacement value of $1,500 per claim.

Estimated repair and replacement costs with Sprint Complete

Repair and replacement phone costs under Sprint Complete can vary quite a bit. If you still aren’t sure whether or not the insurance is worth purchasing, take a look at the cost breakdown below to get a better idea of what you could expect to pay based on what type of device you own.

That is, unless, you have an Apple device that’s eligible for AppleCare. In that case, your enrollment in Sprint Complete will include AppleCare coverage as well. We’ll discuss this topic in-depth in the following section.

Don’t see your device listed? Check out the device schedule in the program’s terms and conditions for an overview of all eligible devices.

TierCracked screen repairPhone repair (not including cracked screen)Phone replacement
Tier 1 (includes Motorola E4, LG Tribute Dynasty, Samsung Galaxy A20)$25$25$50
Tier 2 (includes HTC One M8, Google Pixel 3a, Samsung Galaxy A6)$29$65$125
Tier 3 (includes iPhone 6S, HTC 5G Hub, Samsung Galaxy S9)$29$115$225
Tier 4 (includes Google Pixel 3XL, LG V30+, Samsung Galaxy Note10)$29$140$275
Tier 5 (includes LG V50 ThinQ, Samsung Galaxy Note9, Samsung Galaxy S10+)$29$140$275


AppleCare coverage for iPhone users

Sprint Complete is particularly attractive for iPhone users since it includes enrollment in AppleCare. To be eligible, you’ll need to purchase a new iPhone 6s, SE or above and enroll in coverage within 30 days. 

Once you’ve signed up, you’ll have 24/7 priority access to Apple support experts via phone and chat. For your first two repair claims, you’ll be able to get your device fixed at Apple stores and authorized service providers for the first two years of your plan.

With AppleCare and Sprint Complete, all repairs and replacements cost $99.

Our take on Sprint Complete

With all of this information, you’re probably wondering: Is Sprint Complete worth it? It really depends on a couple of different factors.

Generally speaking, Sprint Complete (and similar cellphone insurance plans) are a good idea if you aren’t comfortable with potentially paying huge costs if your phone breaks. With a plan like Sprint Complete, paying a little bit more each month can greatly reduce the amount you’ll pay to repair or replace your device down the line.

Also, if you have a habit of cracking your phone screen (it happens to the best of us), you might appreciate the peace of mind this type of insurance provides. To make that determination, you’ll need to consider phone repair costs in your area and how they compare to Sprint Complete’s monthly charges and cracked screen repair fees for your device.

Finally, for iPhone users, Sprint Complete may be more enticing due to its partnership with AppleCare — if you aren’t already enrolled in the program.

Sprint Complete FAQs

How does the repair process work with Sprint Complete?

Start the repair process by submitting a claim online through Sprint Complete’s website or by calling Asurion Customer Care. If you choose to submit your claim online, you’ll need to answer a series of questions to provide detail about what happened to your phone and whether you’d like it repaired at a Sprint store or at your home or office. If you have AppleCare and Sprint Complete, you can take your device to an Apple store or authorized service provider.

All claims must be reported within 60 days from when the damage, loss or theft occurred.

After purchasing a new device, how long do you have to enroll in Sprint Complete?

You have 30 days after purchasing or activating a new device to enroll in Sprint Complete. You can either sign up online or at a Sprint store when buying your new phone. 

Will Sprint Complete cover my Apple Watch?

Yes. You can purchase Sprint Complete coverage for all of your Apple products, including iPhones, iPads and Apple Watches. Under a Sprint Complete insurance plan, you’ll also be enrolled in AppleCare coverage for your Apple Watch, which grants you 24/7 priority access to Apple experts and repair service at Apple stores around the country.

For accidental damage claims on Apple Watches, you can expect to pay $69 if you have Sprint Complete. If your device is lost or stolen, you can file a claim with Asurion and they’ll send out a replacement at a cost of $125.

What is Asurion?

Asurion provides mobile phone insurance for a variety of carriers, including AT&T, Cricket, Sprint, T-Mobile and Verizon. Customers submit their claims through Asurion, and the company arranges repairs or sends a replacement device. Asurion also offers extended warranties for products such as computers, home appliances, tablets and TVs.

By Taylor Freitas

Allconnect Watermark

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