Who offers the best home TV service? The debate has lingered on for years. So which product is truly better in the ongoing battle of cable TV vs satellite TV and fiber optic TV? There are certainly a lot of opinions, but what about the facts?
ChangeWave Research, an independent research firm specializing in consumer spending behavior, recently surveyed over 5000 television service customers to gain insight into customer loyalty in the TV marketplace. It may shock you to learn that, of those surveyed, fiber optic TV customers appear to be most satisfied with their TV service. A whopping 44% claimed to be “very satisfied” with their TV service providers, compared to 27% of satellite customers and only 14% cable TV subscribers.
Verizon topped the actual provider ratings for overall satisfaction, with Brighthouse and AT&T U-verse coming in 2nd and 3rd. DIRECTV placed 4th in overall satisfaction.
When speaking about provider ratings, the ChangeWave report states, “Importantly, when we break out the results by type of provider a clear trend emerges. Fiber-Optic customers exhibit the lowest churn rate (only 6% say they’ll switch), considerably better than their Satellite (10%) and Cable counterparts (12%).”
It would appear that fiber optic TV, like Verizon FiOS, is the clear leader when it comes to TV service. However, fiber optic TV still suffers a serious availability issue. Products like Verizon FiOS simply don’t have the coverage area available to satellite TV providers or even cable TV companies. Fiber optic TV may appear to be a superior product with better customer service, but it simply isn’t available everywhere. That lack of coverage area may very well turn out to be the Achilles heal of fiber optic TV.
Still, cable TV and satellite TV appear to have the most visible battle. Fiber optic TV is all but left out of the picture when cable and satellite battle for consumer dollars. So which is better, cable TV or satellite TV?
Well, the answer is ultimately up to you. They carry roughly the same programming with comparable pricing and features. The nonsense about weather messing up the satellite signal has been all but put to rest, for the most part. Yes, crazy storms can interfere with your satellite TV, but those same storms can also knock out your cable TV. In the end, the debate over which is better, cable TV or satellite TV, is best left up to your personal preference.
Who has the channel line up and hardware you most prefer? Who can best meet your budget requirements? Which service is ultimately right for you and your household?