How to cancel or transfer your AT&T service

Moving your AT&T internet service

If you’re moving and want to hold on to your AT&T subscription, the first thing you’ll need to do is check if AT&T is available in your new area. Otherwise, you’ll need to sign up with another internet provider that serves your location. Use the tool below to see if you can move your AT&T service to your new home.

Is AT&T available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

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Pausing AT&T service

In some situations, pausing your subscription might make more sense than trying to have AT&T disconnect the service. For example, if you’re going on a cross-country road trip or simply need a few months to catch up on bills, you might consider putting a temporary hold on your account rather than terminating your contract and needing to sign up again.

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Canceling your AT&T service

If you’re ready to cancel ATT internet service, you’ll need to do it over the phone (in most cases). Fortunately, it’s a pretty straightforward process, as we’ve outlined below. Here’s how to cancel AT&T internet:

Are you eligible to cancel your AT&T service?

When you sign up for an AT&T internet plan, you’re agreeing to a 12-month contract. You’ll have 14 days after activation to cancel without penalty, but if you’re outside of that timeframe and want to cancel, AT&T will charge an early termination fee (ETF). 

You’ll be on the hook for $15/mo. for each month of service remaining on your agreement, up to a total of $180 (internet). Unfortunately, it can be difficult to waive these ETFs, but you can always try explaining your situation to an AT&T customer support representative.

Canceling your AT&T service online

If you’re grandfathered into a residential DSL High-Speed Internet plan from AT&T, you can submit a cancelation request online through this page.

Canceling your AT&T service over the phone

In the majority of cases (with the exception outlined above), you’ll have to contact the company by phone to cancel ATT internet. You’ll also need to be the main account holder to initiate the cancelation process. Here’s how to cancel AT&T via phone.

• • Gather your account number and PIN
• • Call AT&T at (800) 288-2020 during normal business hours
• • Follow the prompts to submit your cancelation request

If you call outside of standard operating hours, your request will be processed on the following business day.

Canceling your AT&T service in person

Although AT&T has physical stores around the country, these locations primarily focus on wireless plans (but you can purchase internet packages as well). Contact your local store to find out if you can cancel in person.

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How to return your AT&T equipment

After you’ve filed your formal cancellation, don’t forget to return any equipment to AT&T. If you’ve rented an internet device like a router, you’ll have 21 days to send it back via UPS or FedEx (AT&T stores can’t accept returned internet equipment). Otherwise, you’ll be charged a $150 non-return fee. If you’ve paid this fee and send back your equipment within six months of cancellation, you’re eligible for a refund.

Note: Make sure you don’t remove or return wall-mounted AT&T equipment (including the power cord). Contact the company for next steps if you have any of this equipment.

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Canceling because of service price or moving to a new area? 

Trying to find a new internet provider can be tricky. Between comparing rates, researching customer reviews and evaluating plan options, there’s a lot to consider when switching providers. But with Allconnect, you can easily explore plans in your area and find the best one for your needs.

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Canceling or transferring AT&T FAQs

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