Online Help
| Utilities Service Glossary Terms A - F Customer Service Fee (Natural Gas) The cost associated with maintaining a customer's account (live customer service, bill generation, etc.) Fixed Rate Plans (Natural Gas) Fixed rate plans offer customers a guaranteed per therm rate for a certain length of time (usually six or twelve months). Regardless of market conditions, the customer's per therm rate will remain the same for the length of the agreement. Terms M - R Price Per Therm (Natural Gas) The amount paid per therm use. Terms S - Z Therm (Natural Gas) A unit of measure equal to 100 cubic feet of natural gas, similar to how gasoline is measured in gallons. Variable Rate Plans (Natural Gas)Variable rate plans offer customers a per therm rate that is set by current market conditions. If gas prices increase, the customer's per therm rate will increase. If natural gas prices decrease, the customer's per therm rate will decrease as well. |







