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Privacy Policy

TRUSTe online privacy certification

Allconnect seeks to safeguard your privacy whether you are just browsing our website at http://www.allconnect.com/corporate/privacy.html or Allconnect.com (the "website") or selecting products and services through our website (the "Services"). We are committed to protecting your information and this privacy policy outlines the limited manner in which we will use your information to provide you Services. website or using our Services, you consent to let us gather and use your information as set forth in our policy then in effect at the time of our use of your information.

AllConnect has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.

If you have questions or concerns regarding this statement, you should contact us at customercare@allconnect.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

What Are The Important Terms Used Throughout This Privacy Policy?

Throughout this privacy policy we use several specialized terms. "Personally Identifiable Information" is information that tells us specifically who you are, like your name, street address, birth date, email address, billing address, social security number, and credit card number. "User Information" means all Personally Identifiable Information and any other forms of information discussed in this privacy policy, including the Internet Protocol (IP) address of a user's computer. We use the term "aggregate" when we combine information from various persons or users. Information is said to be "anonymized" if it does not identify individual persons or entities or associate a particular person or entity with such information.

What Types Of Information Do We Collect, How Do We Use it and To Whom Do We Disclose It?

Visiting Our Site. When you visit our website to browse, we may collect and store the domain name and host from which you access the Internet (e.g., aol.com), the IP address of your computer, your browser software and operating system and your entity identification. We may use this information to organize and analyze IP addresses so that we can provide items such as efficient service, enhance security, monitor appropriate usage and produce traffic volume statistics. This type of non-Personally Identifiable information may be shared with third parties, such as when we aggregate and disclose site traffic information for marketing and commercial purposes. When you visit our website, you may also choose certain options such as (i) Your Account, (ii) About Allconnect, (iii) Bundles, Phone, TV, Internet, Utilities and Home Service, (iv) Customer Service and (v) Contact Us to obtain more information about us, our business associates and our Services. Through these options, you may provide us with Personally Identifiable Information. We will collect, use and disclose such Personally Identifiable Information as further described below in Using Our Services.

Using Our Services. When you use our Services, you must through our initial registration process or subsequent order placements provide Personally Identifiable Information, including your name, address, e-mail address, and billing information for you to properly and fully receive the offered Services. We collect and store this Personally Identifiable Information and any modifications that either we or you make to that information, except that we do not permanently retain your social security number, credit card number or other payment information needed solely for the processing of your order. Except as set forth in this policy, we will not reveal any such Personally Identifiable Information to any third party without the consent of the provider of such information, except that we may share User Information with our business associates who assist us in administering the Services. In such cases, the business associates are permitted to use this information only in order to carry out the services Allconnect has contracted for. Furthermore, we may use, disclose or transfer certain User Information (i) to provide you the Services or information you request; (ii) to send you additional information about your ordered services such as a confirmation, reminder, problem status or change order; (iii) to send you a newsletter or other marketing materials; (iv) to protect the confidentiality or security of your records; (v) to comply with government requests if appropriate for your protection or in connection with an investigation or prosecution of possible unlawful activity; (vi) in connection with a sale or merger of Allconnect, or (vii) for other legally permissible purposes. We may also share aggregate anonymized data relating to the transactions on the site and use of the Services for marketing, research and other purposes.

From time to time, we may send you survey forms or include survey forms on our site asking you for information regarding your use of our Services. For the most part, we will only disclose your survey responses that contain anonymized data to our business associates who assist us in administering the Services. However, we may share email addresses with business associates who assist us in administering the Services.

What Information May Be Collected By Third Parties?

When accessing our website or Services, you may have the option to obtain a coupon or purchase products and services from a third party through our website. For example, when you sign up to initiate service to your home by a utility or other service provider under Your Account, Allconnect passes the Personally Identifiable Information needed for that service on to the third party utility or service provider. Please pay close attention when you obtain a coupon or are purchasing products and services from a third party because different rules may apply to those parties' use or disclosure of such information regardless of their affiliation or relationship with us. This privacy policy only addresses the use and disclosure of User Information collected by us and not third parties from whom you may obtain a coupon or purchase products and services.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Finally, our website may provide links to third party websites. If you enter a third party website, the owners of that website may use and disclose your information in accordance with their own privacy policy, and you may begin receiving emails from such third party. We have no responsibility or liability for the independent actions or policies of these independent sites, and are not responsible for the content, terms or privacy practices of such sites. In order to protect your Personally Identifiable Information, you may wish to first review the privacy policies of any third party from whom you obtain coupons, products or services on our website, or before providing any information on a third party website.

Clear Gifs (Web Beacons/Web Bugs)

We employ [or our third party analytics partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us provide a better user experience by continually learning and adjusting to what our visitors find useful. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. This allows us to see which pages are most visited on our site, so we can continue to provide useful content to our visitors. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information. Clear gifs are strictly a means to learn more about which pages our customers find effective and which pages are not offering a good user experience.

To learn more about our advertising company's use of clear gifs, please go to www.omniture.com

What Are Cookies and How Do We Use Them?

Cookies are small text files stored by your browser that allow us to learn more information about your visit or use of our website and Services. We may use cookies to remember your User Information and to deliver personalized and relevant information specific to your needs. We may also use cookies to track patterns on our site to help us improve the visitor or customer experience. We do not link the information we store in cookies to any Personally Identifiable Information you submit while on our website.

How Do Third Parties Use Cookies?

If you enter a link from our website to a third party website to browse, obtain coupons or purchase products and services, then you may be subject to cookies deployed by third parties on their website and systems. Please ask questions and review third parties? applicable terms and conditions of use and privacy policy for information with respect to their deployment of cookies. We have no responsibility or liability for the independent actions or policies of these separate systems or websites, and are not responsible for the content, terms or privacy practices of such systems or sites.

What Are Your Choices in How We Use Your Information?

If you use our Services, then you have voluntarily consented to the collection and use of your Personally Identifiable Information as described in this privacy policy and other written documentation provided to you regarding the Services. If you do not want us to use your information as described herein, please contact us at customercare@allconnect.com. At the time of initiating Your Account, you will be given a choice whether to receive promotional emails from Allconnect. Each promotional email you receive from us will provide you a specific opt-out mechanism to allow you to unsubscribe from receipt of these promotional emails. However, without the use of your information, we may not be able to provide you the Services or the same quality of Services you request. By accessing your profile under Your Account on our website, you may also update Personally Identifiable Information from our database or change your marketing preferences, or you may do this by contacting us at customercare@allconnect.com, or at the following address:

Allconnect, Inc.
4 Concourse Parkway
Suite 410
Atlanta, Georgia 30328
Attention: Privacy

If you remove certain information from your account, then we will only retain copies of such information as are necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us and as otherwise reasonably necessary.

Allconnect does not sell, rent or disclose your Personally Identifiable Information to third parties for such parties' marketing purposes. However, as noted above under What Information May Be Collected by Third Parties, where you agree to obtain products, services or coupons from third parties through our website, you may receive marketing communications from such third parties.

How Do We Protect Your Information?

We employ and maintain technology and security measures designed to protect User Information. When you submit sensitive information via our site, that information is subject to a variety of protections both on-line and off-line, including password-protected systems, firewalls and secure sockets layer (SSL) encryption technology. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your User Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email address]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How Do You Safeguard Your Passwords?

When you initially register for our Services, you will choose a member ID and a password. To subsequently sign-in as a member, you will need to enter your correct member ID and password. We designed this password-protected system to help safeguard your User Information. To help us further protect your User Information, we ask that you not, lend, give, or otherwise disclose any member ID or passwords to any unauthorized person, or permit any unauthorized person to use your accounts or related member ID or passwords except as specifically permitted by this privacy policy or other instructions regarding the Services. Moreover, we will never ask for your member ID or password in an unsolicited phone call or in an unsolicited email.

What If You Lose Your Password or It Becomes Compromised?

If your member ID or password has been compromised for any reason, then you should immediately notify us so that we may issue you a new member ID or password. Any loss of control of your member ID or password may result in the loss of control over Personally Identifiable Information. If you fail to protect your member ID or password, then you will be responsible for any actions taken on your behalf or by any person using your member ID or password.

Can Children Use the website?

The website is intended for use by adults, and we ask that children under the age of 13 do not use the website and do not submit any Personally Identifiable Information to us.

How Will You Know of Changes to this Privacy Policy?

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.

Effective Date: 05/29/2013

Copyright © 2011 Allconnect, Inc.

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